02-25-2017 12:35 PM
It is a new laptop, but when i insert my headphones into the correct audio jack, it just wont go all way as if the jack is too small.
02-27-2017 05:05 AM
Thanks for using the forums.
From reading a few other forum posts, it should be a 3.5mm jack on the unit, you might have to push the jack with a bit of of force, as it seems to be a really snug and tight fit in there.
Hope this help you, let us know how you get on
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02-27-2017 05:34 AM
In addition to Krakken, It is the STANDARD 3.5mm jack and will fit all standard 3.5mm plugs. Your headphone may be for your normal HiFi system and its plug is too big.
Also, there is usually a hardware switch in the socket, which is engaged when you put the plug in. Seems like it might be mechanically broken.
I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.
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Update us how it goes.
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05-20-2018 10:56 AM
I'm having the same problem. I've tried my iphone headphones, and another standard set of headphones I had gotten on a United flight. Both standard size auxiliary jack headphones. Neither will fit in the auxiliary jack on the laptop, the port is too small and the connector is too big. I hope I don't have to trade in the laptop but I don't see how else to solve the issue. Can't believe they would build a laptop that doesn't fit headphones!!!
Luckily I had a set of headphones that connects via USB. Guess I'll use those until I can take the system to MicroCenter in Houston where I bought it, I have a full warranty if it needs to be replaced.