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isoviael3
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Posts: 9
Registered: ‎01-22-2017
Location: GR
Views: 1,225
Message 1 of 4

mic auto mute problem

My microphone automutes itself and when i manually unmute it  automutes again after a short time.Anyone knows how to fix this ?(ideapad 100-151bd)

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Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,101
Message 2 of 4

Re: mic auto mute problem

Hi there, Isoviael         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

This indeed will be the actions by a virus or It's a form of malware, Download a program called Malwarebtyes then run a full scan.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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isoviael3
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Posts: 9
Registered: ‎01-22-2017
Location: GR
Views: 1,094
Message 3 of 4

Re: mic auto mute problem

I tried the app just like you said but no threat found.Any other suggestions?
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,066
Message 4 of 4

Re: mic auto mute problem

You could use the System Restore feature to get your computer back the time when it worked.

Also, there could be a chance of mute/unmute problem is a "launch board" failure.

 

http://forum.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/U330-Mute-Unmute-continuous-loop/m-p/56164

 

Way to diagnose the problem first before you send it to service center is to perform clean windows installation, if it doesn't solve your issue, ship it back.

 

I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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