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Mud2
Paper Tape
Posts: 1
Registered: ‎06-28-2019
Location: ES
Views: 71
Message 1 of 2

problem with sound 5.1 320-15IKB (Type 81BG, 81BT) Laptop (ideapad) - Type 81BG

Spoiler
 

hi, my problem is that i can`t hear 2 of 5 spaker of my home cinema LG basically.

hi, my problem is that i can`t hear 2 of 5 spaker of my home cinema LG basically.

 

I have connected my laptop to my home cinema, through HDMI IN port. I have connected my HOME CINEMA to my Toshiba Smart TV, using HDMI cable, HDMI OUT port.
I have connected my PS4 to my HOME CINEMA, using fiber optic cable.
I have windows pro 64bit, updated.
My problem is that I do not see the option of sound 5.1 on the laptop, when I connect the ps4 works Dobly perfectly. If I put a DVD the Dobly works perfectly (I mean all the speakers are heard.)
However when I put a movie in windows, the two rear speakers do not work, if I put an mp3 they do not work either. No audio that I put in CHROME works the 5 speakers, they only work 3. But if I open the ACCESS DOBLY application and I put a sample of the video that is on the page, all the speakers work perfectly, in fact if I raise the volume it appears active to me DOBLY ACCESS and it stops everything I'm listening in the background.

if someone can help this is my number +34 662488351  

320-15IKB (Type 81BG, 81BT) Laptop (ideapad) - Type 81BG

 

 

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nhuus
Paper Tape
Posts: 1
Registered: ‎06-28-2019
Location: DE
Views: 68
Message 2 of 2

Re: problem with sound 5.1 320-15IKB (Type 81BG, 81BT) Laptop (ideapad) - Type 81BG

Hello I am new on this forum, and wanted to ask the community a question, but I could not. So excuse me from using this 

 

lenovo has my Lenovo 720 and I cannot get in contact and get it back. See the english text later on.

 

 

Lenovo 21/6

Hello

Ich hoffe, dass Sie verstanden haben, dass mein Lenovo schon 29/5 geliefert werden sollte. Aber noch heute 21/6 habe ich nichts von Lenovo gehört.

dienstag kam dieser Brief

 

Serviceaufttag 28/5

 

Telefon 0049 201 22099888 20/6

Telefon 25/6 kl. 8:20

 

Citat

 

Lenovo 21/6

Hello

Ich hoffe, dass Sie verstanden haben, dass mein Lenovo schon 29/5 geliefert werden sollte. Aber noch heute 21/6 habe ich nichts von Lenovo gehört.

dienstag kam dieser Brief

 

Serviceaufttag 28/5

 

Telefon 0049 201 22099888 20/6

Telefon 25/6 kl. 8:20

 

i have called lenovo hotline, and my pc is registered under the service number, but I have heard nothing from Lenovo.

i try to find an email, but they hide, and there is only a phone number.

i live in Germany, but I am Dane and it is extremely mich money to call from Denmark

 

can anybody help me to get in contact with Lenovo service.

 

this is the poorest service I have ever experienced but my complaints does not help att all

 

Who can help me to get my. Lenovo back?

 

Citat

 

Reference:

Lenovo Service Request: 8013114882

Service Order: 7028071308

Product Name: 4616-067161

Unit Serial Number: P201D4AD

 

 

STATUS OF YOUR SERVICE ORDER

 

Dear Customer

 

 

Service Order 7028071308 that was created on 28.05.2019 at 00:01:10 has been placed ON HOLD due to the following reason:

 

There is a customer-related issue regarding your computer. A Lenovo customer service agent will be contacting you.

 

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