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Blue Screen Again
Posts: 4
Registered: ‎02-17-2017
Location: US
Views: 1,372
Message 1 of 2

"The User Profile Service service failed the sign-in. User profile cannot be loaded" HELP! PLS!

I have a Lenovo Ideapad Flex-4 (bought this January 2017, so fairly new device) & i have noticed that my laptop has been getting slower and slower in the past fouple of days. It freezes up randomly and some programs that i use are "not responding" more and more. But this time i had turned off my laptop and turned it back on and i had a black screen (with a white movable curser only) for like 30 minutes. I thought my computer had messed up horribly. But shortly after the 30 minute wait it finally opened up the screensaver to let me login to my account.. i then put in my pss word (which was awfully slow also) and then it was loading for a good 10 minutes so i was thinking finally!! Im getting somewhere.... Them this message popped up "The User Profile Service service failed the sign-in. User profile cannot be loaded" & now i dont know what to do! Im freaking out! My mother bought me this laptop as a gift and i hope its not screwed up for good because im literally in tears right now! So please some one help!!! ASAP!!!! Oh and also i dont know if this may have anything to do with it (i personally dont think so because my laptop was already getting slow kn start up as of yesterday but never nlt letting me login) but i did set a magnet on top of my laptop near the lower right corner (right of the touchpad & bottom right of keyboard) and it wasnt a big magnet at all... Ive just hear stories about magnets could possiy mess up a laptop but i dont know if thats true... Anywaus though someone help me out PLEASEE & THANK YOU!!

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,310
Message 2 of 2

Re: "The User Profile Service service failed the sign-in. User profile cannot be loaded" H

Hello Breccaquinones

Thanks for using the Lenovo forums.

It may well be possible that this could be due to the magnet, these are not just stories, a magnet can seriously mess up your system if placed on the wrong place.


But, sounds like you profile has been corrupted.


I would advise that you attempt a factory reset on the unit, this would set the unit back to the factory settings, wiping all data on the unit.


Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.

Hope this helps, let us know how you get on.

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