I can't get into my laptop.  It keeps giving this message.  I've found a couple of possible solutions on Google search, but nothing is working. I changed my Microsoft password on another device and it did nothing.  I have wifi hotspot on my phone, but I can't choose it on my laptop if I can't get into it in the first place.  I need to get into my MS Word to update my resume and I don't even have to be online to use Word.  So why can't I get in "offline" and how can I fix this asap??  Thank you for any help!

Hi  ,

This issue can happen when you are using a Microsoft Account to log into your Windows 10 PC and you have reset the password online on your Microsoft account but forgotten to make the change on your PC. You may receive this message if you inadvertently typed the wrong password in the box. It can also happen after installing Windows 10 Updates.

Here are a few things you can try to recover your Windows PC:

• If your device is set to automatically connect to Wi-Fi, ensure that it is properly connected to the Internet or Network and restart it
• Check if your password is correct and then enter it carefully. Make sure that your Caps Lock is not On

Since you already tried resetting the password , and still you can't login,  The best thing you can do is log into the Safe Mode:

• Restart your computer while holding the Shift button
• The Advanced Startup menu will open in the boot. Go to Troubleshoot
• Go to Advanced Options > Startup Settings
• Click the Restart button
• Press 5 or F5 on your keyboard to choose Enable Safe Mode with Networking
• Once you're in Safe Mode, try to login again with the same password

After doing the steps above and you still can't login, you may need to perform a System Recovery:

• Locate and press the NOVO Button
• In the NOVO Button menu, select System Recovery > Advanced Options > System Restore
• Inside System Restore, select a Restore Point prior to having the issue
• Once done , computer will perform restore process and may take several minutes

Give us an update on how it goes.

Regards

I have a similar problem with my Flex 5 ryzen 4000. I cannot sign in. I have tried all options, fingerprint, pin and password but it will return the same, that it is offline. And I cannot access internet without signing in. What do I do? I restarted it several times already.