cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mansoor1983
What's DOS?
Posts: 1
Registered: ‎03-03-2017
Location: FR
Views: 933
Message 1 of 4

when laptop is on and charger connected it shows plugged in not charging.

hello, today i purchased new Lenovo - 110-15ISK 15.6" Laptop - Intel Core i3 - 4GB Memory - 1TB Hard Drive - Black, Model: 80UD0017US.

its battery is not charging when its on, can anyone tell me how to solve this problem, if this is issue with the battery or the laptop?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 894
Message 2 of 4

Re: when laptop is on and charger connected it shows plugged in not charging.

Hello Mansoor1983

Thanks for using the Lenovo forums.

Have you tried using a differnet charger, see if that provides a different result or not.

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 889
Message 3 of 4

Re: when laptop is on and charger connected it shows plugged in not charging.

Do this test -

1) Switch off the laptop.

2) Disconnect power supply. Keep the battery connected.

3) Try to Turn ON the laptop.

 

If the laptop does not turn ON, the battery is faulty.

 

Also, Try turning the laptop off, removing the battery, unplug the AC adapter, press and hold the power button for thirty seconds, install the battery back into the laptop but don't connect the power cable and try to start the laptop on battery power. 

Make sure when you are plugging the cord in for the laptop that you plug it in the normal orientation as if it still had the grounding plug so you don't reverse the polarity of the socket. I don't think it should affect anything, but it's probably better to just keep it plugged in correctly.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 883
Message 4 of 4

Re: when laptop is on and charger connected it shows plugged in not charging.

Welcome to the Lenovo Community Mansoor1983 !

 

One other suggestion..... is the battery level at 50 or 60 percent?  If it is then the Conservation Mode option maybe enabled.  Just open the Lenovo Settings app and on the left side menu select the battery icon.  On the right side of your screen will open the battery page.  Scroll down to the middle of the page and turn OFF Conservation Mode



___________________________________________________________
♦ Find a post helpful? Thank that member by clicking on the ☆Star☆ below
     to award them a Kudo.
♦ Posting a problem and a reply is helpful and it answers your question,
     please mark it as an "Accept As Solution"
♦ I'm not a Lenovo employee, just a volunteer geek who likes to help folks.
Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

Communities:    English English    Deutsche Deutsche     Español Español     Portugues Portugues     Russian flag Русскоязычное

Check out current deals!


Shop current deals

Top Kudoed Authors