07-23-2019 07:37 AM
Can you show us the log that is displayed after attempting to update the box? Should mention the system is being updated and then show the error. The reason I ask is because I found some articles and forum post where different solutions were applied:
this one recommends uninstalling SecureMind from the NAS and re-applying the firmware update.
The second one I found is a rather unorthodox method for a corrupted file error log in which the customer removed a drive before installing the firmware:
My recommendation is to try the first one and see if that resolves your issue because it matches the error you gave us above.
07-24-2019 07:13 PM - edited 07-24-2019 07:16 PM
Hello Rockadile I wanted to let you know that I can confirm that we have update one of the lab machines from 4.1.406.34763 to 4.1.408.34845(downloaded from Lenovo site) without any issue.
Please let me know if that helps or if you are still getting the same error.
If you are still getting the same error could you please let me know a little more information such as what is the error and perhaps maybe a snipet from the logs. I may have to request that you upload the entire service data from the machine though.
07-24-2019 07:34 PM
Not sure why my prior reply didn't post. This is what I see in the event log:
1. Updating software to version 4.1.408.34845.
2. The software could not be updated because the update file is corrupted.
As far as uninstalling SecureMind, I don't have it. In fact, I have no add ons installed. I've been able to update this unit over the years without problems. The latest update is the first time I've experienced any issues.
07-26-2019 06:38 PM
i have the same problem. tried solution 2 removing hdd 4, still wont update. same error. says the upload file is corrupted. turned off notifications at the moment but would like to update the firmware sometime,