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12 Posts

11-24-2014

London

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Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-03, 16:05 PM

I would like to 'downgrade' my Firmware to the previous version, because the recent 'upgrade' to version 3.2.8.30031 seems to have screwed up the network port configuration making it difficult to use.
Can I download a previous 'stable' version somewhere and install it onto my drive to restore it to its previous working condition?

My drive is a Home Media Network Hard Drive, Cloud Edition.
Previous Firmware    3.2.3.15290

It was working OK before this update which, although 'strongly recommended' by LenovoEMC, seems to have serious issues!

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901 Posts

11-25-2014

USA

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  • Message 2 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-04, 22:51 PM

Hello Aaarrgh

 

Please see thread Home Media Network HD died after firmware upgrade as a solution as been posted which also touchs on the question you have posted here. 

 

 



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12 Posts

11-24-2014

London

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  • Message 3 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-05, 13:07 PM

Hi Steven,
Thanks for the advice.
I have, however, tried all those things already (except Option 4 ... 'request USB imager').
 
I have been able to connect to the device (usually) by using the process described in 'Option 2', which had been suggested previously by another user with the same problem.
However, I regard this as a temporary workaround, rather than a permanent solution.
It is quite clear to me that the new firmware has caused problems with the network port, and therefore the real solution is to either:

a).  Fix the Firmware and issue a new update
b).  'Downgrade' to the previous stable version.

The latter would appear to be the easiest and most obvious choice, assuming that such a 'downgrade' would work as a 'Firmware update'. But I don't know enough about your system to know whether that would be a viable option?
So, I reiterate, can I 'downgrade' my drive to the previous firmware?

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  • Message 4 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-05, 21:15 PM

Hello Aaarrgh

 

At least at this time a 3.2.8 firmware imager is not available.  However your region's support can still issue you the 3.2.3 firmware imager if needed.  You will want to provide them with what steps you have already tried as they will want you to try troubleshooting with you.   So yes it is possible to image the older firmware, but it would not be considered a downgrade as this process will destroy all data stored on the unit. 

 

Hope that helps answer your concerns.



LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:

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12 Posts

11-24-2014

London

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  • Message 5 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-09, 12:46 PM

I'm not sure that does answer my question really!
By 'firmware imager', I think you're referring to the USB software re-load process which I've heard mentioned.
A quite different process  (as I understand it).to the 'firmware update' process which got me into this current mess.
This started after I downloaded a 'firmware update' file (to version 3.2.8.30031 - as recommended by Lenovo).
This was a download / self install file and NOT (as I understand it at least ...) an 'imager' type re-load (but please do correct me if I'm misunderstanding the process). This was NOT data destructive ... BUT it DID kill the network port, rendering the drive difficult to access, and wasting around three days of my valuable time so far (and counting) in trying to rescue the situation!

The previous firmware version was:    3.2.3.15290
This version had been working OK, prior to the 'update'.

So, please tell me:

1).  Can I download either this previous version (3.2.3.15290), or another previous 'stable' version somewhere and install it onto my drive to restore it to its previous working condition (without deleting all the data)?
(I'm assuming that this will undo whatever 'damage' was caused by your version 3.2.8.30031 'update').

2).  Is Lenovo working to fix this highly undesirable 'feature' in the version 3.2.8.30031 firmware, and expecting to re-issue a working version that allows the drive to operate 'normally'?  (If so, when I expect this?).


My mission is to restore the drive to a reliable working condition, preferably without deleting all data.

As I'm sure you will appreciate, an unreliable drive is utterly useless as a back up system.
If I can't find a reliable solution soon, I will have to scrap this drive and buy something elsewhere that I can trust.

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901 Posts

11-25-2014

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  • Message 6 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-10, 1:24 AM

Hello Aaarrgh

 

I understood your question.  I'm sorry that I did not seem to provide you with a clear enough response.  

 

The situation is this, the firmware can not be downgraded/rolled-back to the 3.2.3 or older firmware.  Once you have updated the firmware,  the ONLY way to get an older version of the firmware on the unit is to use the data distructive firmware imager.  

 

If you did not have a backup in place before updating the unit's firmware, there is not much we can do in regards to the data.  We recommend you contact a professional data recovery provider to salvage the data, then try imaging the unit to bring it back to a functioning state. 

 

 



LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:

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Latin America and Mexico: https://lenovo-la-es.custhelp.com/

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12 Posts

11-24-2014

London

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  • Message 7 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-10, 12:25 PM

Hi Steven,

Thank you for the explanation.

OK, so one possibility at least is to use this 'firmware imager' to restore the drive to its previous condition.
I have backups of all data, but it's spread over several other machines and I would need to spend a lot of time in getting back to the current state if the data were to be wiped. So I would really prefer not to be wasting even more of my time in doing that if possible. In any case, I can still access the drive but through the convoluted processes previously described.
Which is far from ideal and, as a result, I am no longer using the drive for back up purposes since it cannot be trusted.

But please tell me; Is Lenovo working to fix the now well known issues in the version 3.2.8.30031 firmware?
If so, when can I expect this to be available?
Presumably such an 'update' could be carried out without resorting to the data destructive imager process?

(In the same way that the last 'update' was carried out).
That being the case, this would seem to be the best solution all round and one which I would hope that Lenovo are giving serious attention to?

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10 Posts

12-08-2014

Malta

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  • Message 8 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-10, 15:08 PM

Hello Steven_Lenovo,

 

You are obviously avoidng the question. To put it simply, like all the others in these forums, we received an email that a new version of firmware was available that would address a security issue. We installed this firmware and it killed the drive. 

 

Now, you have to admit that this problem was created by Lenovo / Iomega and that you will in a reasonable time issue an updated firmware that will work and put things right. Your failing to do this is only raising the frustration of loyal customers and forcing the issue out of these forums and into the public domain, to hopefully get picked up by some lawyer.

 

Please refer this to your hierarchy (bosses) that this has reached riduculous proportions and people are at thier wits end.

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11-25-2014

USA

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  • Message 9 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-10, 20:35 PM

Hello Aaarrgh

 

Assuming that the device's web interface is fully accessible, there is a possiblity that a update could correct the issue(s).

I have no way to promise you that an update will be made for this unit though.

 

Keep in mind that where there are various conditions that can make each unit behave differently than other units when an update is applied, which LenovoEMC can not always test for.  Even though an update (for those that do have web access to the unit) might work, it could open up further issues due to the fact that those wanting an update are experiencing firmware issue(s) already.  When it really comes down to it, the way we fix a firmware issue like this is to reimage the unit.  


At this time the best option available is to backup data or look into data recovery (sounds like your data is already in order) and then reimage the unit to the 3.2.3 firmware

 

We'll post on the forums/update site if there are any changes



LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:

US and Canada: https://lenovo-na-en.custhelp.com/

Latin America and Mexico: https://lenovo-la-es.custhelp.com/

EU: https://lenovo-eu-en.custhelp.com/

India/Asia Pacific: https://lenovo-ap-en.custhelp.com/

http://support.lenovoemc.com/
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12 Posts

11-24-2014

London

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  • Message 10 of 18

Re: Home Media Network HD died after firmware (3.2.8.30031) update

2014-12-11, 13:04 PM

Thanks for the info Steven

The web interface is intermittently operating, although the Lenovo storage manager usually initially indicates that the device is unavailable!
It sounds like the only hope that I have of restoring my drive to its previously reliable operating condition is to try this reimage process.
In which case, could you please advise where can I find the instructions and required software download files to carry this out, in order to return the unit to the previously working 3.2.3 firmware?

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