Wesley_Lenovo, it's all very well repeating the "call tech support" quote but in reality you have several customers here that have applied the Lenovo provided update correctly and in good faith that Lenovo have released a stable fix.

The age of these Home Media drive probably means that most if not all of us are out on Warranty, myself by just over a month! So Tech Support won't help.

It appears there is a fix with this mythical "imager" you keep referring to, what would I believe be fair is that you made this available to all owner of the product. A link to the file with clear instructions is what is required.

A note to all those users out there following this thread, hoping that Lenovo see sense, if they don't I've been doing some market research and the D-Link Sharecentre seams a good budget alternative if you need to go and spend some more of your hard earned $.

Tech support haven't got back to me after 2 emails and 1 hour on the phone got me nowhere

I know they must be busy but if they just put a link to a decent howto to get the thing back I wouldn't need to call, and neither woud any of the others with the same issue

I thought I'd just cut my losses and move the data to a different drive 

This turned out to be harder than i thought

I pulled the disk out, and plugged it into a desktop directly by SATA

under windoes it wasn't recognised but was precent and spun up, so it isn't dead - so far as expected

I live-booted Ubuntu expecting it to be plain sailing but it is not showing as a simple XFS filesystem

it is showing as part of a RAID array and i can't mount it?

I've tries mounting and specifying the filesystem ( mount -t xfs) but no luck

has anyone got past this or got any advice?

Thanks, Wesley_Lenovo,

Sorry for the trouble and I am glad support will be able to supply an imager. If you are going to try and recover the data you will need to mount the drive to a system running Linux. Windows will not read it. Or you can contact a data recovery service to do it for you. Lenovo does not support data recovery, that is why they did not supply directions.

Also, Lenovo does not offer a backup utility any longer and we recommend using the built in utilities such as Windows Backup and Restore or Apple Time Machine. There are also many other free options available.

Unfortunately, Lenovo does not cover data loss, even when in warranty. It is recommended to always have a backup especially before making changes like firmware updates. Having data on one device is not a backup.

This is clearly posted on the update page:

Also look at, What is a Backup?

hello wesley,

there was a user who mounted the drive on linux box but no luck.  Do you have steps to do this in linux.  Even though lenovo already posted the warning, i think they are still some part liable for destructive update.  it is still even posted in lenove website??? **bleep**?? are there many people have successfully applied the patch?? just curious..

thanks

herysoe

---

are there many people have successfully applied the patch??

 

---

Well, I have...sort of. It boots now in long 8 mins and is not visible at first , but when I restart my router after it's fully booted I can gain access to the NAS just like before. Of course it's not a solution, more like temporary workaround (waiting for lenovo to fix this with another update)

Hi,

I have the same experience. After upgrading to 3.2.8.30031, the Network HD would not be accessible from the network.

Following your hints regarding rebooting the router, I figured out that the problem must be in the way that the upgrade changes the network configuration order. So I did the following:

1. Shutdown the HD with the power button

2. Disconnect the LAN cable

3. Power up the HD

4. Wait a few min (until light the white light in the front starts blinking, and the blue light is off)

5. Reconnect the LAN cable

6. My device was now accessible

I have done this about 5 times now, and I consistently have access to the NAS. 

I am still investigating what causes the issues, but this seems to be a successful workaround for the time being.

Let me know if anyone else has success with this method