Hello all,
If you are still having issues with your Home Media Network Hard Drive Cloud Edition and have not been able to reconnect to it please use the following options in order:
Option 1
Do a hard reset
To do this (This is not Data Destructive):
#1. Power on unit and allow it to boot to a point where the power led is solid white.
#2. Press and hold down the reset button for 15 seconds.
#3. Release the reset button, the unit will begin to restart shortly afterwards.
If the first method does not work, please try the alternate method below:
#1. Press and hold down the reset button for 4 seconds.
#2. Then remove the power cord while still holding the reset button.
#3. Wait about 5 seconds and then plug the power cord back in while still holding the reset button.
#4. Release the reset button after 4 more seconds.
Option 2
#1 Turn off the device
#2 Disconnect the network cable
#3 Turn on the device
#4 Wait a few minutes then connect the network cable
Option 3
Connect the device directly to a computer
#1 Turn off the device
#2 Disconnect the network cable from the router and plug it direct into the computer
#3 Turn on the device
#4 Allow for the unit to boot up
#5 Open the command prompt or terminal on your computer
Command Prompt (PC) : Start > "cmd" in the search (no quotes)
Terminal (Mac) : Finder > Applications > Utilities > Terminal
#6 Run the following Command arp -a (there is a space between both)
#7 Look for a Physical Address starting in 00-d0-b8 and there should be an IP Address associated with that.
That IP Address will be where the device is located and you should be able to access the web interface by typing that IP into your browser.
Option 4
Contact Lenovo Support for your region by phone, chat, or email to request the USB imager (This is data destructive).
Please ensure that you have processed any and all data recovery or backup attempts before you proceed to this option.
Lenovo Contact Information is region specific. Please click the correct link then access the Contact Us at the top right: