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901 Posts

11-25-2014

USA

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Re: Home Media Network HD died after firmware upgrade

2014-12-04, 22:26 PM
Hello all,
 
If you are still having issues with your Home Media Network Hard Drive Cloud Edition and have not been able to reconnect to it please use the following options in order:
 
Option 1
Do a hard reset
 
To do this (This is not Data Destructive): 
 
#1. Power on unit and allow it to boot to a point where the power led is solid white.
#2. Press and hold down the reset button for 15 seconds. 
#3. Release the reset button, the unit will begin to restart shortly afterwards.
 
If the first method does not work, please try the alternate method below:
 
#1. Press and hold down the reset button for 4 seconds. 
#2. Then remove the power cord while still holding the reset button. 
#3. Wait about 5 seconds and then plug the power cord back in while still holding the reset button. 
#4. Release the reset button after 4 more seconds. 
 
Option 2
 
#1 Turn off the device
#2 Disconnect the network cable
#3 Turn on the device
#4 Wait a few minutes then connect the network cable
 
Option 3
Connect the device directly to a computer
 
#1 Turn off the device
#2 Disconnect the network cable from the router and plug it direct into the computer
#3 Turn on the device
#4 Allow for the unit to boot up
#5 Open the command prompt or terminal on your computer
Command Prompt (PC) : Start > "cmd" in the search (no quotes)
Terminal (Mac) : Finder > Applications > Utilities > Terminal
#6 Run the following Command arp -a (there is a space between both)
#7 Look for a Physical Address starting in 00-d0-b8 and there should be an IP Address associated with that.
That IP Address will be where the device is located and you should be able to access the web interface by typing that IP into your browser.
 
 
Option 4
Contact Lenovo Support for your region by phone, chat, or email to request the USB imager (This is data destructive).
Please ensure that you have processed any and all data recovery or backup attempts before you proceed to this option.
 
Lenovo Contact Information is region specific. Please click the correct link then access the Contact Us at the top right:
 
 
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
 
 


LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:

US and Canada: https://lenovo-na-en.custhelp.com/

Latin America and Mexico: https://lenovo-la-es.custhelp.com/

EU: https://lenovo-eu-en.custhelp.com/

India/Asia Pacific: https://lenovo-ap-en.custhelp.com/

http://support.lenovoemc.com/

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10 Posts

12-08-2014

Malta

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  • Message 42 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-08, 16:46 PM

Hello Steven_Lenovo.

 

It seems quite obvious that the upgrade to version 3.2.8.30031 as instigated by an email from your company causes problems renduring the NAS drive unusable.

 

It is up to Lenovo to remedy as soon as possible by providing a version that works and a procedure to recover the NAS drive.

 

Reneging on this resposibility to provide a remedy means that the only avenue left is class action against Lenovo for distribution harmful software. Please inform your hierarchy accordingly.

 

However, I hope that common sense will prevail and I look for a quick solution.

 

Best regards

 

Carlo AB

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4 Posts

11-13-2014

United Kingdom

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  • Message 43 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-09, 12:51 PM

I have now very happily solved all my problems

 

 

I took the HDD out and plugged it into a desktop machine

I ran a USB key linux to boot up and access the files

(this was fairly complex as it was set up as Raid, if anyone needs a step-by-step then i can put it together)

I transferred the files to another HDD

 

Then I put it all back together and tried booting and tried all of the main methods suggested here

no network cable

with reset 

with hard reset

pulling the plug while holding the reset (that needed 3 hands)

none of this worked so i tried the imager and got nowhere

it still wouldn't boot properly

 

So i solved it by buying a different NAS which is well supported and has no problems!

 

If Lenovo want to be helpful, I'd be very glad to get my doorstop back working but I'm happy to have my data back and cut my losses

 

 

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10 Posts

12-08-2014

Malta

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  • Message 44 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-09, 12:59 PM

Hello Webly,

 

Thanks for the info. I would very much like to know how you managed to boot from a Linux USB Key.

 

So far I have managed to make mine work by powering it up without netowrk cable connected. Wait some 15 minites till it starts up completely and goes quiet (before the upgrade this used to take 2-3 minutes) and then connect the network cable. At this point the NAS requests the IP address from the router and works fine without any issue. I am now copying off all my files to another drive. 

 

In the meantime I hope Lenovo / Iomenga will see the light and solve th emess they have created.

 

Regards

 

Carlo

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4 Posts

11-13-2014

United Kingdom

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  • Message 45 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-09, 13:05 PM
Sorry that's a misunderstanding

I put the hard drive from the HMNHD into a desktop computer and then booted that using a linux USB key since you won't be able to see the files on the drive under Windows.
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18 Posts

07-07-2014

UK

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  • Message 46 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-10, 14:44 PM

These links do not work
BUT more importantly these threads all very simular ALL pretty much stating its the firmware thats naff .. why is this not being addressed - at the moment your firefighting an issue with the wrong solutions & clearly leading ppl up the garden path

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10 Posts

12-08-2014

Malta

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  • Message 47 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-10, 15:11 PM

I support the last post by ThefatdudeUK.

 

Lenovo / Iomega please get your act together and issue another version of firmware that works and puts this right.

 

To all the others, do you know of any facebook, or similar, pages where we can get thi sout in the open?

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12 Posts

11-24-2014

London

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  • Message 48 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-10, 15:13 PM

Hi ThefatdudeUK,
You might be better off starting a new thread (with the same issue) as they don't seem to respond much otherwise!
I've had some responses to mine, but no 'real answers' yet. Particularly to the question of when / if they intend to fix the seemingly defective firmware.

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12 Posts

11-24-2014

London

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  • Message 49 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-10, 15:33 PM

Incidentally ... a news article on this issue was published on 'The Register' last week:

http://www.theregister.co.uk/2014/12/03/lenovo_firmware_drives/

Their Facebook page is here:

https://www.facebook.com/lenovo

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901 Posts

11-25-2014

USA

592 Signins

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  • Message 50 of 76

Re: Home Media Network HD died after firmware upgrade

2014-12-10, 19:52 PM

Hello ThefatdudeUK

 

I'm not sure why the hyperlinking did not work on my earlier post,  these links have been corrected below.  also if you were to have copy and paste the links the support sites will load.  Sorry for the confusion. 
 
 
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
 
 


LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:

US and Canada: https://lenovo-na-en.custhelp.com/

Latin America and Mexico: https://lenovo-la-es.custhelp.com/

EU: https://lenovo-eu-en.custhelp.com/

India/Asia Pacific: https://lenovo-ap-en.custhelp.com/

http://support.lenovoemc.com/
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