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begreat
Fanfold Paper
Posts: 6
Registered: ‎04-30-2016
Location: PT
Views: 10,305
Message 1 of 29

Iomega IX4-200d - Boot Loop

Hi.

Hi.

 

We currently have a Iomega IX4-200d that is stuck on a Iomega Logo Boot Loop.

I've posted a youtube video demonstrating the issue to provide a better explanation.

https://www.youtube.com/watch?v=aGLS5HfHPLM

The unit was working perfectly fine and all of the suddent we noticed that we did not had any access to the contents.

By the time i got to the unit it was this way.

The contents were already recovered using a linux machine, and by now the 4 HDD's have been tested and are 100% functional.

We have tried the some methods found over the internet, the HDD partitions have been removed and everything but we just cant get the unit to work.

Any help is welcome.

Best regards,
Paulo Brinca.

Retired Support Specialist
Posts: 1,139
Registered: ‎05-07-2015
Location: US
Views: 10,233
Message 2 of 29

Re: Iomega IX4-200d - Boot Loop

Hello begreat,

You will need to contact support and request an imager:
https://lenovo-na-en.custhelp.com/app/ask/
begreat
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Message 3 of 29

Re: Iomega IX4-200d - Boot Loop

Hi.

 

Thanks for your reply. Could you please explain me what an "imager" is, so that i can be as clear as possible in my request...

 

I've found this forum:

Don't know if this is known, and if anyone has tried it?

 

I would like an official solutions rather than risk it myself.

 

Best regards,

Paulo Brinca.

Retired Support Specialist
Posts: 1,139
Registered: ‎05-07-2015
Location: US
Views: 10,205
Message 4 of 29

Re: Iomega IX4-200d - Boot Loop

begreat,

The imager is a tool used to re-lay firmware on the drives.

If you use the link I provided and request an imager, they will know exactly what you are looking for.


begreat
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Message 5 of 29

Re: Iomega IX4-200d - Boot Loop

Smiley Surprised

OMG

 

After contacting the Lenovo support using the link provided before, this is the awnser i get:

 

Thank you for providing that information, I believe there is some confusion as you have requested an imager for a unit running an extremely old version of the firmware (2.x). Unfortunately that means we would not be able to provide an imager because there is not available for that firmware version.

From your Youtube video it appears that the boot partitions were cleaned off the drives, that means the system has no firmware/software to load from which is the cause of your boot-loop error. At this time the only suggest we could make is to search online for a copy of the 2.x firmware imager.

We have no official resources we could suggest beyond archived forum posts.

Regards,
Thomas
Lenovo Technical Support

Customer By Email (Valued Customer) - 05/20/2016 08:17 PM

So basically it appears i've been abandoned by the "Manufacturer" (I know it's an Iomega unit and not a Lenovo unit, but still...).

 

How is this possible? To have an equipment not that old, and not be able to get the firmware from the manufacturer is ridiculous to say the least.

 

I provide IT services, and every once in a while i get computers and laptops way older than this ,and although i may not find the drivers for the latest OS versions, i can always find the older drivers and BIOS firmware as it takes many more years for them to consider a unit "dead" and remove it from the support pages...

 

To make matters worst, i can still find a large amount of units of the same model as this for sale on amazon and similars, so it's not like this is a "dead" unit.

 

So, as i'm left to my own personal luck, my hope lies on the community to try to find the software and firmware i need to fix my unit, and share the files with Lenovo, just in case they want to upgrade their costumer support a bit...

begreat
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Message 6 of 29

Re: Iomega IX4-200d - Boot Loop

Ok, i've managed to fix my Iomega IX4-200d, not thanks to Lenovo support, but anyways, for anyone else looking to fix their units you can find all the necessary files and instructions here:

 

https://www.dropbox.com/sh/f3eq457tgw6nfnd/AADNpvcxRYwKqoOC0mTlC978a?dl=0

 

Best regards,

Paulo Brinca.

begreat
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Message 7 of 29

Re: Iomega IX4-200d - Boot Loop

Oh, and a suggestion to the Lenovo support team.

 

If you didn't had the files and instructions to provide me, and suggested that i should search the internet for them, now would be a good time to download them and create an official recovery page in your support website.

 

Best regards,

Paulo Brinca.

gracie27
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Posts: 3
Registered: ‎06-10-2016
Location: SG
Views: 9,976
Message 8 of 29

Re: Iomega IX4-200d - Boot Loop

Hi,

 

I have the same problem too. And when I was checking on my Iomega IX4-200d I noticed that it doesn't have any header pin. Do you have any suggestion regarding this?

gracie27
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Message 9 of 29

Re: Iomega IX4-200d - Boot Loop

Thanks begreat, you were such a big help. but i have a lil more problem about this. when i checked my Iomega IX4-200d it doesnt have any header pins. any suggestion regarding this?
begreat
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Message 10 of 29

Re: Iomega IX4-200d - Boot Loop

Hi.

 

Sorry for the delay.

 

Could you please post a photo of your device's board?

 

This is my device:

 

imageBoard

Notice as the pin header is in the top right corner:

imagePin header

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