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WatashiFR
Fanfold Paper
Posts: 9
Registered: ‎08-23-2017
Location: NL
Views: 6,029
Message 1 of 11

ix4-300d boot loop after firmware update

Downloaded the recommended firmware update for my IX4-300D today. Applied the update, now my NAS won't come up but is stuck in a boot loop. It will boot to 95%, then reboot. I have tried the following:

  • booting with no disks inserted
  • booting with any possible combination of disks
  • rebooting using the reset button
  • replacing the CMOS battery (hey, in the end you try anything)

During the boot process the device will briefly come up on the network (the web interface shows "restarting device") but it never completes the boot process. I can get the device to look for a usb key to boot from, but I don't know what to prepare on said usb key. FWIW I'd prefer to preserve the data on the disks, although I have a backup. Can anyone help out? I probably need an "imager" (seeing this on google a lot), but how do I obtain that?

SPB2
Paper Tape
Posts: 1
Registered: ‎10-15-2017
Location: PT
Views: 5,837
Message 2 of 11

Re: ix4-300d boot loop after firmware update

Hello WatashiFR 

I have the exact some problem, also after the upgrade to the last firmware!

Did you solved? How?

Anybody can help?

Thanks!

WatashiFR
Fanfold Paper
Posts: 9
Registered: ‎08-23-2017
Location: NL
Views: 5,834
Message 3 of 11

Re: ix4-300d boot loop after firmware update

I re-imaged the device with a software image I received from Lenovo. Mind you, this procedure is data destructive (I had a backup). After that, I was able to update to the latest firmware without problems. 

Former Employee
Posts: 217
Registered: ‎09-21-2016
Location: US
Views: 5,687
Message 4 of 11

Re: ix4-300d boot loop after firmware update

If you experience this problem please open a support ticket at the link below.

http://download.lenovo.com/lenovoemc/na/en/app/ask/index.html

artmanjam
Paper Tape
Posts: 1
Registered: ‎11-03-2017
Location: FR
Views: 5,615
Message 5 of 11

Re: ix4-300d boot loop after firmware update

Hi,

I got the same issue after firmware update (IX4-300D). I tried all I could with no success. Whatever I do with a USB boot, I invariably get the message : "no zimage..."
I just don't know what to do now, anyone who could help ? Thanks !

lenovofail
Paper Tape
Posts: 2
Registered: ‎08-13-2015
Location: GB
Views: 5,014
Message 6 of 11

Re: ix4-300d boot loop after firmware update

Had the same problem ages ago but never got the usb firmware link emailed and dealing with lenovo support was so futile I ended up having to buy a different nas. couldn't believe I got hung out to dry when it was clearly the gui firmware update that caused the problem. eventually i got round to hooking up a console window to monitor the boot process and it basically said the firmware filesystem was corrupt. can anyone post a link to any version usb firmware file so I can get the unit working and take it to cash convertors?

 

my misery so far:

3x lenovo 9" tablet -- all dead > crappy usb charge port

lenovo q180 nettop -- dead > video output fried

lenovo q190 nettop -- dead > video output fried

very expensive lenovo yoga 11s laptop -- dead > video output fried

ix4-300d --- maybe there is some hope, AWAITING SUPPORT!

 

rafael-silveira
Paper Tape
Posts: 6
Registered: ‎05-17-2018
Location: BR
Views: 4,265
Message 7 of 11

Re: ix4-300d boot loop after firmware update

I tried uploading via the USB and got the same message  "No zimage"

 

 

rafael-silveira
Paper Tape
Posts: 6
Registered: ‎05-17-2018
Location: BR
Views: 4,264
Message 8 of 11

Re: ix4-300d boot loop after firmware update

I opened a ticket on the informed link and now I'm waiting for lenovo's response.

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rafael-silveira
Paper Tape
Posts: 6
Registered: ‎05-17-2018
Location: BR
Views: 4,200
Message 9 of 11

Re: ix4-300d boot loop after firmware update

https://drive.google.com/drive/folders/1NeNQQPxbwFHj_ga4n0vVaHbH3P7tRK5B

 

I was able to recover the boot from the storage. * In my case I, the data was lost. (there was no need to keep them.)

strykeroz
Paper Tape
Posts: 3
Registered: ‎01-03-2015
Location: AU
Views: 1,449
Message 10 of 11

Re: ix4-300d boot loop after firmware update

Thanks Rafael. Your files were perfect. I didn't realise the result would be the IX4-300D working again without losing the data on the RAID.  Everyone has told me the USB boot recovery would be data-destructive.

 

I also posted the process here on the forum.

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