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5745 Posts

01-10-2019

Slovakia

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  • Message 41 of 51

Re:Lenovo link app cannot add smart plug

2020-12-15, 12:08 PM

Hi @uNoWhO,

 

Please, check out his post from another forum member. He also experienced some problems but was able to connect his plug eventually: https://forums.lenovo.com/t5/Lenovo-Link-App-Smart-Home-Essentials-and-Smart-Frame/Smart-plug-se-341a-unable-to-configure/m-p/5054232?page=1#5207055 

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
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PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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41 Posts

01-25-2019

United States of America

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  • Message 42 of 51

Re:Lenovo link app cannot add smart plug

2021-01-08, 23:36 PM

Hi again, 

 

All my smart plugs have been removed from the Lenovo Link app. I uninstalled the app, but now I cannot find it on Google Play store to install it. Which app should I use to be able to control my smart plugs again please? 

 

Many thanks in advance

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5745 Posts

01-10-2019

Slovakia

1409 Signins

50934 Page Views

  • Posts: 5745
  • Registered: ‎01-10-2019
  • Location: Slovakia
  • Views: 50934
  • Message 43 of 51

Re:Lenovo link app cannot add smart plug

2021-01-11, 15:07 PM

Hi @Sot2,

 

The app will be available in the Google Play store soon. In a meanwhile, you can download the app from here: https://www.pgyer.com/2mCF

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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3 Posts

01-10-2021

United States of America

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  • Message 44 of 51

Re:Lenovo link app cannot add smart plug

2021-01-11, 19:07 PM

Hi, I tried the app you linked on 2 different phones, every time I try to add a device, add a room, or manage rooms it just goes to the "account settings" page and gets stuck there, can't proceed futher. Please advise.

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41 Posts

01-25-2019

United States of America

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  • Posts: 41
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  • Message 45 of 51

Re:Lenovo link app cannot add smart plug

2021-01-12, 12:29 PM

This is exactly what I experienced before uninstalling the app. This bug was described in my 2020-11-11 post in this thread as a clear bug. It seems that this was never permanently fixed. A permanent fix will be appreciated.

 

Please make the app available on Google Play. For obvious security reasons, customers like myself are sceptical and do not feel comfortable installing apps outside of Google Play. 

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5745 Posts

01-10-2019

Slovakia

1409 Signins

50934 Page Views

  • Posts: 5745
  • Registered: ‎01-10-2019
  • Location: Slovakia
  • Views: 50934
  • Message 46 of 51

Re:Lenovo link app cannot add smart plug

2021-01-12, 13:16 PM

Hi!

 

Our tech teams are working on solving the issue as soon as possible. The app should be available on the Google Play store soon.

 

I will share any updates with you here.

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

Reply
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5745 Posts

01-10-2019

Slovakia

1409 Signins

50934 Page Views

  • Posts: 5745
  • Registered: ‎01-10-2019
  • Location: Slovakia
  • Views: 50934
  • Message 47 of 51

Re:Lenovo link app cannot add smart plug

2021-01-13, 8:07 AM

Hi all!

 

Could you please check if the issue still occurs? Our technicians say that it should be working fine now.

 

The app was re-submitted to the Google Play store, I believe it will be available there soon.

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

Reply
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5745 Posts

01-10-2019

Slovakia

1409 Signins

50934 Page Views

  • Posts: 5745
  • Registered: ‎01-10-2019
  • Location: Slovakia
  • Views: 50934
  • Message 48 of 51

Re:Lenovo link app cannot add smart plug

2021-01-13, 11:04 AM

I received information that the app is already available in the Google Play store. Could you please confirm that everything works fine now?

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

Reply
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41 Posts

01-25-2019

United States of America

39 Signins

222 Page Views

  • Posts: 41
  • Registered: ‎01-25-2019
  • Location: United States of America
  • Views: 222
  • Message 49 of 51

Re:Lenovo link app cannot add smart plug

2021-01-13, 17:35 PM

I can confirm that Lenovo Link app was available for me, I downloaded it, and everything works without a problem now. Thanks

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3 Posts

01-10-2021

United States of America

4 Signins

10 Page Views

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  • Message 50 of 51

Re:Lenovo link app cannot add smart plug

2021-01-15, 0:09 AM

confirmed working now. Thank you.

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