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Lenovo smart bulb not linking with google home

2021-07-11, 8:52 AM

Hi

 

i have just bought a Lenovo smart bulb, installed successfully using the Lenovo link pro app.

 

when linking to google home, I just keep getting directed to a standard set of instructions, how do I fix this?


thanks

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12314 Posts

01-02-2010

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Re:Lenovo smart bulb not linking with google home

2021-07-11, 17:21 PM

There isn't a lot of information in your post, but my guess is that you might be trying to connect to a wifi hub that is 5 gHz only.  You need the 2.4 gHz band.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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2 Posts

07-11-2021

Australia

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Re:Lenovo smart bulb not linking with google home

2021-07-11, 21:43 PM

I am on 2.4, the bulb works with the Lenovo app and my google home nest works with everything else, I just don’t link the 2.

 

im sorry, new to this and not sure what more info you need?

 

amanda

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749 Posts

09-18-2012

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Re:Lenovo smart bulb not linking with google home

2021-07-12, 11:35 AM

Hi @ Amanda??! 

Please try the basic troubleshooting steps

 

Please let us know, if you could fix the connection issue, thanks,


Zuzana

Zuzana
Smart Home Community Lead


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07-21-2021

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Re:Lenovo smart bulb not linking with google home

2021-07-21, 20:26 PM

I have a similar issue. 

- smart 2m light strip connected to Lenovo Link Pro app

- Google Home setup and working with all other non Lenovo devices

 

1. Login using Lenovo ID from Link Pro app

2. from Google Home, add Device -> Works with Google -> choose Lenovo Link Pro 

3. Lenovo Link Pro opens -> Google home reopens

4. link page displayed again with instructions on how to connect (no connection occurs)

 

On another forum comment I saw a suggestion to use Lenovo Smart Home instead (from Google Home). That one allows me to get a bit further (asks for a confirmation to link devices) but eventually an error on Google Home indicates that it could not connect to Lenovo 

 

please assist, the issue is clearly on Lenovo end

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Re:Lenovo smart bulb not linking with google home

2021-07-27, 14:03 PM

Hi, 

please try to connect as described in an official Lenovo setup video , if this is not working, there is other setup video on youtube. Please make sure, you are on 2,4 GHz network.

 

thanks,Zuzana

Zuzana
Smart Home Community Lead


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