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41 Posts

01-25-2019

United States of America

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  • Message 1 of 12

Smart plugs have been deleted from Lenovo link app

2021-08-03, 2:06 AM

Hi,

 

All my smart plugs have been removed from the Lenovo link app (I did not delete them, the app deleted them by itself) and I can't add them back. When I select to 'Add device' the app takes me to the 'Attempt 1, Pic 2' picture I sent on my 2020-11-11, 22:28 PM email (the email can be found in the following thread).

 

I cleared cache, cleared storage, deleted and reinstalled the Lenovo link app, but I still do not see any of my devices when I log in the app, and I cannot add any devices. 

 

What should I do? Any help is really appreciated. 

 

Many thanks in advance

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4175 Posts

01-08-2021

Philippines

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  • Message 2 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-03, 18:48 PM

Hello Sot2,

 


Greetings

 

 

Kindly try resetting the Smart Plug.
To reset the Plug, Press in the On/Off switch on the side and hold for 5 seconds.
I would also suggest that you unplug the device and leave it off for a few hours before setting it up again.
For additional info, check this link.
Update us how it goes
 


Regards, 
Lorenzo_Lenovo



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1 Posts

08-03-2021

Australia

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  • Message 3 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-03, 23:14 PM

Hi 

 

The Lenovo Link App has stopped working and all my smart plugs do not work. Every time I login into the App its says "fail to login" yet signs me in but i can't do anything to add devices. 

 

Things I have tried:

-restalling the app (serveral times!)

-Reset the plug

-Signing into the app with a new login- App crashes

 

Can you please investigate what is wrong with the app? 

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41 Posts

01-25-2019

United States of America

39 Signins

222 Page Views

  • Posts: 41
  • Registered: ‎01-25-2019
  • Location: United States of America
  • Views: 222
  • Message 4 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-19, 4:01 AM

Hi Lorenzo,

 

I was able to see my smart plugs without me doing anything - they just appeared back 1-2 days after you posted your answer. This probably tells me that there is an issue with your servers. 

 

Having said that, I lost all my smart plugs again. Could you please investigate what is happening and the smart plugs appear and disappear by themselves? 

 

Many thanks in advance

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41 Posts

01-25-2019

United States of America

39 Signins

222 Page Views

  • Posts: 41
  • Registered: ‎01-25-2019
  • Location: United States of America
  • Views: 222
  • Message 5 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-19, 4:07 AM

By the way, resetting the device is not possible because when I go to 'Add device' in the app, I am directed to 'Account settings', so I cannot add a device.

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3 Posts

08-19-2021

United States of America

5 Signins

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  • Registered: ‎08-19-2021
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  • Message 6 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-19, 13:37 PM

This happens every now and then. Without warning, the app goes off the Google Play Store. On my phone it stops connecting to the bulbs and plugs and so I'm back to flipping switches physically to turn them on and off. Then a couple of days later the app comes back and everything starts working again.

 

It's horrible and at this point I'm just saving up to buy some other smart home solution that is actually supported.

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41 Posts

01-25-2019

United States of America

39 Signins

222 Page Views

  • Posts: 41
  • Registered: ‎01-25-2019
  • Location: United States of America
  • Views: 222
  • Message 7 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-19, 15:23 PM

Thanks for the info! I never thought that there is a connection between my issue and the Lenovo link app not appearing on Google Play. I can confirm that now that I have this issue, I cannot find the Lenovo link app on Google Play. 

 

@Lorenzo_Lenovo  , could you please add the Lenovo link app on Google Play? Perhaps this will resolve the issue many users are facing. 

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4175 Posts

01-08-2021

Philippines

325 Signins

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  • Posts: 4175
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 20705
  • Message 8 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-24, 19:37 PM

Hi Sot2,

 


Sorry for the late reply.
Lenovo Link app is now available on Google Play.
Hopefully everything is working fine now.

 


Regards, 
Lorenzo_Lenovo



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3 Posts

08-19-2021

United States of America

5 Signins

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  • Message 9 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-24, 23:12 PM
My bulbs are working again but the app is still not on the Play Store here in the US
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41 Posts

01-25-2019

United States of America

39 Signins

222 Page Views

  • Posts: 41
  • Registered: ‎01-25-2019
  • Location: United States of America
  • Views: 222
  • Message 10 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-25, 2:50 AM

I am afraid the Lenovo Link app is still not available in the Google Play store in the US. Please see attached.

Screenshot_20210824-223849.png
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