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4214 Posts

01-08-2021

Philippines

327 Signins

20895 Page Views

  • Posts: 4214
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 20895
  • Message 11 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-30, 21:46 PM

Hi Sot2,

 


I'm sorry to hear that the Lenov Link app is still unavailable.
Have you checked the Google PlayStore again?

 


Regards, 
Lorenzo_Lenovo



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41 Posts

01-25-2019

United States of America

39 Signins

222 Page Views

  • Posts: 41
  • Registered: ‎01-25-2019
  • Location: United States of America
  • Views: 222
  • Message 12 of 12

Re:Smart plugs have been deleted from Lenovo link app

2021-08-31, 3:51 AM

Hi @Lorenzo_Lenovo  ,

 

Thank you for following this up with me. I can now confirm that I can find the Lenovo Link app, and my smart plugs are back to normal. I will reopen this ticket again if they stop working again. 

 

This issue of the Lenovo plugs not working is something that happens 2-3 times within a year. It usually takes a couple of weeks to resolve. 

 

May I ask:

1) Why is this happening that often?

2) Why this time it took that long (4 weeks) to resolve it?

 

Many thanks in advance

 

 

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