Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Smart HomeLenovo Link App, Smart Home Essentials and Smart Frame
All Forum Topics
Options

2 Posts

09-12-2021

United States of America

3 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎09-12-2021
  • Location: United States of America
  • Views: 25
  • Message 1 of 7

Today bought new Lenovo Smart Frame. Registration failing

2021-09-12, 1:34 AM

Today(09/11/2021) I received the new Lenovo smart farme. When I am trying to add the new device from the app. Lenovo smart frame giving error "Device Registration Failed. Try again" on iPhone 12 Pro iOS 14.7.1. I tried countless times and still getting error. Whereas my frame say it connected to Wifi but my app gives popup error and failed the registration process. Please some one help. Is there any troubleshooting guide??

Reply
Options

2 Posts

09-12-2021

United States of America

1 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎09-12-2021
  • Location: United States of America
  • Views: 10
  • Message 2 of 7

Re:Today bought new Lenovo Smart Frame. Registration failing

2021-09-12, 14:25 PM

I've got the same problem. I set mine up successfully and after a while I noticed it wasn't acquiring new images from my collection. I did a hard reset and when I tried to add it back I got a "Device registration failed" error. I've placed an access point directly next to the device, I can see it on my network when it connects, but the app seems to be very buggy. Not happy with my new purchase.

Reply
Options

2 Posts

09-12-2021

United States of America

3 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎09-12-2021
  • Location: United States of America
  • Views: 25
  • Message 3 of 7

Re:Today bought new Lenovo Smart Frame. Registration failing

2021-09-12, 14:29 PM

How did you reset the device? My access point is 1 fleet away. Still registration failing.

Reply
Options

2 Posts

09-13-2021

Australia

1 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎09-13-2021
  • Location: Australia
  • Views: 5
  • Message 4 of 7

Lenovo Smart Frame. Registration failing

2021-09-13, 2:23 AM

Bought it few days ago. Worked fine initially however app was losing the connection to the frame and had to factory reset . That's it .. Couldn't get it to work again. It connects, Message comes up in the frame that the WLAN is connected however app says device registration failed, with an option to Try again or cancel. Try again doesnt do anything whereas the cancel button takes us back to the initial screen and then same loop. Disgusting for a device which costs $600.

Reply
Options

2 Posts

09-13-2021

Australia

1 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎09-13-2021
  • Location: Australia
  • Views: 5
  • Message 5 of 7

Re:Today bought new Lenovo Smart Frame. Registration failing

2021-09-13, 2:48 AM

Now new issue, app doesn't let us sign in at all using lenovo id.. Says login expired.. Thinking of returning this and purchase Netgear Meural instead.

Reply
Options

14 Posts

09-12-2021

United States of America

5 Signins

50 Page Views

  • Posts: 14
  • Registered: ‎09-12-2021
  • Location: United States of America
  • Views: 50
  • Message 6 of 7

Re:Today bought new Lenovo Smart Frame. Registration failing

2021-09-13, 17:44 PM

I just tried again this morning and the app is functional again. It definitely seemed to be related to a Lenovo server issue over the weekend. Can the app please be updated so we can update the frame content w/o needing to access Lenovo's servers?

Reply
Options

1 Posts

11-24-2021

United States of America

2 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎11-24-2021
  • Location: United States of America
  • Views: 5
  • Message 7 of 7

Re:Today bought new Lenovo Smart Frame. Registration failing

2021-11-24, 0:59 AM

Having the same issue... after one day of usage getting the device registration failure error....

Did anyone tried calling customer service?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms