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7 Posts

10-25-2020

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Re:lenovo cleaner t1 pro

2020-10-28, 9:15 AM
Ok, thank you for your answer. We don't have any network problems. 500/500mb Fiber into the house and 2.4/5g Deco M9+ Mesh wifi system and 100% coverage of wifi. But all history but one event are greyed out. So you have a central server that holds map data ? What should I do to check this communication. Reset app or T1 or ? Do you need a specific port to be open? So it's a firewall issue? Can you see any issues on your servers? Thanks Mosquito68
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4 Posts

10-27-2020

PT

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Re:lenovo cleaner t1 pro

2020-10-28, 11:24 AM

Any feedback on my question @Ala_Lenovo ?

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3909 Posts

01-10-2019

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Re:lenovo cleaner t1 pro

2020-10-28, 13:19 PM

Hi!

 

@Mosquito68 I will convey your feedback to the relevant team. I am not aware of any problems with our servers, so I hope there is another solution for this issue.

 

@pcalqueiro It seems that the problem you are experiencing could be solved by updating the app. Try reinstalling the app again to see if you will get the newest version this time.

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

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4 Posts

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Re:lenovo cleaner t1 pro

2020-10-28, 14:21 PM

@Ala_Lenovo  I have uninstalled the app and installed it multiple times and it does not help, same behaviour and I still can't access the Cleaning Plan. I have logged in on an Android device and it works, it seems something is wrong with the iOS app at least in my case.

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3909 Posts

01-10-2019

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Re:lenovo cleaner t1 pro

2020-10-29, 10:19 AM

Hi!

 

@Mosquito68 Could you please check your device's firmware version and share it here? You can check the firmware version number through Settings-Software Update.

 

@pcalqueiro I will convey your feedback the IOS version of the T1 cleaner app with the relevant team. Thank you.

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
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7 Posts

10-25-2020

SE

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Re:lenovo cleaner t1 pro

2020-10-29, 10:35 AM
Sure. T1 Pro is v 0.4.4 and the Android app is v 1.6.2 Thanks Mosquito68
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3909 Posts

01-10-2019

SK

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Re:lenovo cleaner t1 pro

2020-10-29, 10:48 AM

@Mosquito68 Thank you!

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
_

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3909 Posts

01-10-2019

SK

1184 Signins

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Re:lenovo cleaner t1 pro

2020-10-30, 11:31 AM

Hi @pcalqueiro,

 

I asked my colleagues about the issue with IOS app. They say that it should be solved next week with the next update.

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
_

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4 Posts

10-27-2020

PT

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  • Message 49 of 65

Re:lenovo cleaner t1 pro

2020-10-30, 11:37 AM

Thanks for the feedback @Ala_Lenovo !

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3 Posts

10-15-2020

SK

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  • Message 50 of 65

Re:lenovo cleaner t1 pro

2020-11-01, 9:16 AM
No this is not the issue. I found the root cause. Each time when I pick up the cleaner put it on the floor and use spot cleaning, the map is deleted. This is obviously a bug. Can you please investigate and provide us a solution? Thank you
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