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Administrator
Administrator
Posts: 5,729
Registered: ‎04-19-2012
Location: SK
Views: 1,459
Message 1 of 6

Lenovo Link App Maintenance - December 13th, 2019 (Bulbs & Plugs might experience Downtime)

Hi Link Users,

 

Please note that tomorrow, December 13th, 2019 there will be Server Optimization.

 

This might cause service interruption for a period of up to 1 hour.

 

During this time you might see the following:

 

  • Link App show message: Failed to login
  • Link App show device status as off-line
  • Can not control their devices by Lenovo Link App
  • Can not control their devices via Voice(Google Home and Alexa)
  • When control via Voice, Google Home and Alexa feedback: Device is off-line.

Please note this will affect Australia, UK & US Smart Bulbs & Smart Plugs.




Miguel Gonzalez
Smart Device, Gaming & Spanish Community Leader


Lenovo Slovakia


 


 


 




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ChristineKeehn
Paper Tape
Posts: 5
Registered: ‎12-09-2019
Location: US
Views: 1,425
Message 2 of 6

Re: Lenovo Link App Maintenance - December 13th, 2019 (Bulbs & Plugs might experience Downtime)

Will this address the currrent "failure to login" issues?

GregMee
Fanfold Paper
Posts: 9
Registered: ‎12-11-2019
Location: AU
Views: 980
Message 3 of 6

Re: Lenovo Link App Maintenance - December 13th, 2019 (Bulbs & Plugs might experience Downtime)

Not working again this morning and Google home just shows all Lenovo devices as 'not responding'. All other non Lenovo devices work fine.

 

This is incredibly frustrating. Does Lenovo have a plan to fix this permanently or is it just going to continue to be a 'bandaid' fix every few days to keep it running (intermittantly.)?

GregMee
Fanfold Paper
Posts: 9
Registered: ‎12-11-2019
Location: AU
Views: 884
Message 4 of 6

Re: Lenovo Link App Maintenance - December 13th, 2019 (Bulbs & Plugs might experience Downtime)

Lenovo - any update on this? It's not working yet again and it's very dark in my house!!?? This forum appears to be the only 'customer support' option you have for your 'smart'(??) devices??

Tbiv
What's DOS?
Posts: 2
Registered: ‎12-29-2019
Location: AU
Views: 534
Message 5 of 6

Re: Lenovo Link App Maintenance - December 13th, 2019 (Bulbs & Plugs might experience Downtime)

Whats the status with Lenovo Link Pro and Android. I cannot link Google Home to Lenovo Link Pro.

Samyajith
Paper Tape
Posts: 1
Registered: ‎01-17-2020
Location: IN
Views: 136
Message 6 of 6

Re: Lenovo Link App Maintenance - December 13th, 2019 (Bulbs & Plugs might experience Downtime)

 

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