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mcllcu
Fanfold Paper
Posts: 7
Registered: ‎09-13-2014
Location: Italy
Views: 1,601
Message 1 of 6

New ix4-300d "storage must be available before you can use this feature" message

Hi.

 

I have inserted 4 new disks on the nas, powered it on, the rebuilding of the array started, but after 20 hours was blocked at 99%.

If i try to connect to the web console i see the configuration menu, it ask me storage name and to set username and password, but if I try to set it, I have the message "storage must be available before you can use this feature".

Any advice?

mcllcu
Fanfold Paper
Posts: 7
Registered: ‎09-13-2014
Location: Italy
Views: 1,585
Message 2 of 6

Re: New ix4-300d "storage must be available before you can use this feature" message

Meanwhile asked for Lenovo support. Still no response

Retired Support Specialist
Posts: 545
Registered: ‎06-23-2014
Location: Orem Utah
Views: 1,565
Message 3 of 6

Re: New ix4-300d "storage must be available before you can use this feature" message

Has this finished booting all the way? If not, try to reboot it without the Ethernet cable attached until it reaches 75% then plug in the cable. It should boot the rest of the way and can try setting it up again.
mcllcu
Fanfold Paper
Posts: 7
Registered: ‎09-13-2014
Location: Italy
Views: 1,550
Message 4 of 6

Re: New ix4-300d "storage must be available before you can use this feature" message

Already tried.

I spent hours browsing this forum and trying all possibile solution. All except one: reflashing the firmware that Lenovo support doesn't provide.

 

Finally, the response from Lenovo:

To solve the problem we will have to reinstall the operating system, this will result in the loss of any data, I ask you to accept the answer with the phrase listed below:

I, Mr. XXX, I am aware that reinstalling the operating system will result in the loss of any data stored on my Iomega nas-Lenovo with serial S4DXXXXX, I accept also not to disclose in any way the files I recieve.

 

Too many KGB secrets from Lenovo. My accepted solution is: to bring back the device to the reseller and never buy Lenovo again.

Retired Support Specialist
Posts: 545
Registered: ‎06-23-2014
Location: Orem Utah
Views: 1,536
Message 5 of 6

Re: New ix4-300d "storage must be available before you can use this feature" message

Well that should do the trick. We always require that to be signed so the user knows the risk and they can't try to say they lost data and we are responsible. I am sorry for the inconvenience but it takes less than 30 minutes usually.

But I understand, if it is new and within the return period you may want to exchange it with the re-seller.
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Pallingd
What's DOS?
Posts: 1
Registered: ‎03-12-2019
Location: DK
Views: 40
Message 6 of 6

Re: New ix4-300d "storage must be available before you can use this feature" message

Hi Wesley
And how would I solve this problem when the NAS is placed literally on the opposite side of the globe?
Can it really be true that it is impossible to bring back such a device to working order without physically being there to push USB's with secret software into it?

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