Hi,

Few weeks ago, my laptop stopped to make sound. It doesn't see the "peripherique". It ask me to use speakers... but it is a laptop ! Before, there was no problem, it was able to produce sounds by himself... For now, it only see "speakers" (that I don't have !) so I have no sound.

I think I tried everything... but I am very not good at this and I need help to understand why it suddenly disappeared ! 

Hi Gaiias,

Thank you for reaching out to the Lenovo Community.

I'm sorry to know about the sound issues you're experiencing with your laptop. 

Here are some steps you can follow to troubleshoot the problem:

For issues related with audio, I suggest that you can start by following the troubleshooting steps outlined in this reference article here: https://support.lenovo.com/us/en/solutions/ht501860/ 

Proceed below when done with the steps above.

1. Check Sound Settings:

   • Right-click on the sound icon in the taskbar and select "Open Sound settings."
   • Ensure that the correct output device is selected. It should be your laptop's internal speakers.

2. Update Audio Drivers:

   • Open the Device Manager by pressing Win + X and selecting "Device Manager."
   • Expand the "Sound, video and game controllers" section.
   • Right-click on your audio device (e.g., Realtek High Definition Audio) and select "Update driver."
   • Choose "Search automatically for updated driver software."

3. Run the Windows Audio Troubleshooter:

   • Go to Settings > Update & Security > Troubleshoot.
   • Select "Playing Audio" and then "Run the troubleshooter."
   • Follow the on-screen instructions to identify and fix any issues.

4. Check for Windows Updates:

   • Go to Settings > Update & Security > Windows Update.
   • Click on "Check for updates" and install any available updates.

5. Use Lenovo Vantage:

   • Download and install the Lenovo Vantage App.
   • Open the app and go to the "System Update" section to ensure all your drivers and firmware are up to date.

6. Reinstall Audio Drivers:

   • In Device Manager, right-click on your audio device and select "Uninstall device."
   • Restart your laptop, and Windows should automatically reinstall the audio drivers.

Did your audio work this time?

Feel free to share us any update how it goes.

Best regards,
Dex_Lenovo