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04-05-2021

Norway

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Camera

2021-04-05, 9:22 AM

As far as I can see there is a camera over the top of the screen. But the programs inside the computer cannot find it. Why?

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3825 Posts

12-13-2016

United States of America

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Re:Camera

2021-04-05, 13:51 PM

Welcome to the Community

 

We'll likely need a lot more information.

 

Which model do you have? Include the MTM number (10-characters, usually, on a sticker on the bottom of the computer). Do NOT post the serial number.

 

Which operating system do you have and which version? For example, Windows 10 Pro, version 20H2. That version number is important. 

 

Is this a new computer?

 

Did the camera ever work?

 

Let's start with those four questions and we'll go from there.

 

Doc


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2 Posts

04-05-2021

Norway

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Re:Camera

2021-04-05, 14:50 PM

It is an IdeaPad Y510p, with the Modle Name 20217.

There are several numbers at the bottom, and here is one with 10 characters: MO number: YB03080709.

 

I bought it new for about 7 years ago.

The camera has never been used.

 

I have Windows home version 2004, x64.

 

 

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3486 Posts

11-04-2019

United States of America

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Re:Camera

2021-05-25, 17:15 PM

@ Pedda wrote:

It is an IdeaPad Y510p, with the Modle Name 20217.

There are several numbers at the bottom, and here is one with 10 characters: MO number: YB03080709.

 

I bought it new for about 7 years ago.

The camera has never been used.

 

I have Windows home version 2004, x64.

 

 

 

Hello @ Pedda!

 

Thanks for posting here at the Community Forums!

 

Apologies for the delayed response as well.

 

What exactly happens when you try to open/launch the Y510P's Camera? 

Are you getting any messages or errors?

 

Try uninstalling the Camera driver first in the Device Manager then reinstall it again through this link.

 

Once done, restart the device and launch the Camera again.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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