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7 Posts

01-11-2011

Quebec City (QC), Canada

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  • Message 1 of 13

Computer reboots by itself, something about kernel power???

2011-01-11, 1:58 AM

So my computer reboots by itself about 3 to 4 times a week. First I thought it was overheat, so I installed a software to monitor internal temperature. When it rebooted, internal temperature was about 30 C so I ruled out overheating.

 

Then I thought it could be a driver problem so I updated all my drivers to the most recent version. Still, it kept rebooting by itself.

 

Then I thought it could be defective RAM memory, so I made tests on my RAM memory and it came out empty.

 

I'm pretty good with computers, but this time I have no clue what's going on. I'm starting to think it might be a hardware issue (motherboard? processor?).

 

The event viewer gives me always the same critical error:

 

Event #41

Source: Kernel Power (what the hell is kernel power?)

Level: Critical

Category: (63)


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-01-10T19:30:17.953616600Z" />
    <EventRecordID>86122</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Claude</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

 

I managed to get a dump file few weeks ago, but I must admit I do not know how to use it. Maybe I could send it to someone to check it out?

 

By the way, my computer is a Y560 with Intel Core i5 processor, 4 GB DDR and ATI Mobility Radeon 5730.

 

Is somebody else experimenting this?

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7 Posts

01-11-2011

Quebec City (QC), Canada

74 Signins

70 Page Views

  • Posts: 7
  • Registered: ‎01-11-2011
  • Location: Quebec City (QC), Canada
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Re: Computer reboots by itself, something about kernel power???

2011-01-15, 2:01 AM

There is apparently a hotfix for this from Microsoft:

 

http://support.microsoft.com/kb/981180

 

I reinstalled ZoneAlarm and then installed the hotfix. I hope it works, I hate Windows Firewall.

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301 Posts

10-08-2010

Saint Helena

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  • Message 2 of 13

Re: Computer reboots by itself, something about kernel power???

2011-01-11, 3:16 AM
reinstalled system? Used external system (i mean on usb) like Ubuntu?
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1220 Posts

12-24-2010

Perth, Australia

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  • Message 3 of 13

Re: Computer reboots by itself, something about kernel power???

2011-01-11, 5:38 AM

Hello mate,

 

Apparently could be a problem with the realtek audio drivers. Try to install the latest version it should solve your problem.

Keep us posted.

 

By the way there is a Microsoft KB about Kernel Power there : http://support.microsoft.com/kb/2028504

__________________________________________________________________________________

Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.


ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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7 Posts

01-11-2011

Quebec City (QC), Canada

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  • Message 4 of 13

Re: Computer reboots by itself, something about kernel power???

2011-01-11, 16:14 PM

The audio card could make my computer reboot?

 

I'm not sure it will work, but I can give it a try.

 

Should I install the driver from the Lenovo website or the Realtek website?

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2143 Posts

07-14-2009

USA

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  • Message 5 of 13

Re: Computer reboots by itself, something about kernel power???

2011-01-11, 16:50 PM

I think the stop eror #41 only means that the computer stopped/restarted

unexpectedly. It may not have had time to write the error that caused

the restart to the error log.

 

You need to modify the restart behavior for the computer. To do this, follow these steps:

  1. Right-click My Computer, and then click Properties.
  2. Click Advanced system settings.
  3. Click the Advanced tab.
  4. In the Startup and Recovery section, click Settings.
  5. Click to clear the Automatically restart check box.

This way, if it is a blue screen error, you can write down the specifics

before shutting down.

 

If you have already done this, ignore this step, but it may help someone else.

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7 Posts

01-11-2011

Quebec City (QC), Canada

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  • Message 6 of 13

Re: Computer reboots by itself, something about kernel power???

2011-01-11, 19:12 PM

Yup already done. It helped me get a dump file.

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1220 Posts

12-24-2010

Perth, Australia

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  • Message 7 of 13

Re: Computer reboots by itself, something about kernel power???

2011-01-12, 12:25 PM

Try ton install the lenovo driver first, if it doesn't work try to install it from realtek. Sound strange but apparently in some forum it solved the problem. Give it a go it can't be worse anyway.

__________________________________________________________________________________

Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.


ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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7 Posts

01-11-2011

Quebec City (QC), Canada

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  • Message 8 of 13

Re: Computer reboots by itself, something about kernel power???

2011-01-14, 1:08 AM

Ok guys, so I downloaded the debugging tools for windows and I followed an online tutorial to read the dump file.

 

Here's the result:

 

---------------------------------------------------------------------------------------------------

 

 

 

Loading Dump File [C:\Windows\Minidump\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03c0f000 PsLoadedModuleList = 0xfffff800`03e4ce50
Debug session time: Thu Jan 13 09:35:41.332 2011 (UTC - 5:00)
System Uptime: 0 days 14:41:13.532
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols

Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {91, 2, fffff80003e07c40, 0}

*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
Probably caused by : vsdatant.sys ( vsdatant+1125c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.

Arguments:
Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
    the operating system. The only supported way to extend a kernel
    mode stack is by using KeExpandKernelStackAndCallout.

Arg2: 0000000000000002
Arg3: fffff80003e07c40
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_91

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003cd424a to fffff80003c7f740

STACK_TEXT:  
[Some useless stuff was erased here]


STACK_COMMAND:  kb

FOLLOWUP_IP:
vsdatant+1125c
fffff880`0421125c eb08            jmp     vsdatant+0x11266 (fffff880`04211266)

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  vsdatant+1125c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: vsdatant

IMAGE_NAME:  vsdatant.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4be6e2ca

FAILURE_BUCKET_ID:  X64_0xc4_91_vsdatant+1125c

BUCKET_ID:  X64_0xc4_91_vsdatant+1125c

Followup: MachineOwner
---------

0: kd> lmvm vsdatant
start             end                 module name
fffff880`04200000 fffff880`04295000   vsdatant   (no symbols)           
    Loaded symbol image file: vsdatant.sys
    Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
    Image name: vsdatant.sys
    Timestamp:        Sun May 09 12:28:58 2010 (4BE6E2CA)
    CheckSum:         0007FD21
    ImageSize:        00095000
    File version:     9.2.31.0
    Product version:  9.2.31.0
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.0 Driver
    File date:        00000000.00000000
    Translations:     0409.04e4
    CompanyName:      Check Point Software Technologies LTD
    ProductName:      ZoneAlarm Firewalling Driver
    InternalName:     VSDATANT.SYS
    OriginalFilename: VSDATANT.SYS
    ProductVersion:   9.2.031.000
    FileVersion:      9.2.031.000
    FileDescription:  ZoneAlarm Firewalling Driver
    LegalCopyright:   Copyright ? 1998-2010, Check Point, LTD

---------------------------------------------------------------------------------------------------

 

 

 

The dump file says Zonealarm is crashing my computer, so I uninstalled Zonealarm. Let's see if it does the trick.

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7 Posts

01-11-2011

Quebec City (QC), Canada

74 Signins

70 Page Views

  • Posts: 7
  • Registered: ‎01-11-2011
  • Location: Quebec City (QC), Canada
  • Views: 70
  • Message 9 of 13

Re: Computer reboots by itself, something about kernel power???

2011-01-15, 2:01 AM

There is apparently a hotfix for this from Microsoft:

 

http://support.microsoft.com/kb/981180

 

I reinstalled ZoneAlarm and then installed the hotfix. I hope it works, I hate Windows Firewall.

0 person found this solution to be helpful.

This helped me too

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6 Posts

11-08-2017

India

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  • Message 10 of 13

Re: Computer reboots by itself, something about kernel power???

2017-11-28, 7:20 AM

Experiencing the same issue with X1 Tablet running Win10.

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