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  • Registered: ‎08-12-2015
  • Location: India
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Disappointing Lenovo warranty Service (Y50-70)

2018-07-25, 3:35 AM

Hi everyone,


I have a lenovo y50 70 and performance is really satisfactorily. But one day it crashed with an BSOD and I have freezing and system crash issues ever since. I got an warrenty claim 6th day of this month. They called me 10 days latter and when I checked the laptop the problem still exist I went to them again and they kept it for 10 more days and called me again. That problem still exists and I showed them before receiving the laptop but the refused to do anything excusing it is an software issue.


I know exactly what is the issue here. The graphics card gtx 860m is created the issue here. Sometime I when install driver, keep the task manager open, run a video player, run game and program like photoshop using graphics card  it freeze or crash regardless of driver and Windows version. I am using the laptop for almost 3 year, changing windows, drivers, fixing small software errors all by myself. If it is a software issue I would not be knocking service center twice in a month.


Now the question is, I explain them the issue as well as show them the problem is, how come they make excuse and not fix fix the issue?


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United States of America

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  • Registered: ‎10-15-2019
  • Location: United States of America
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Re: Disappointing Lenovo warranty Service (Y50-70)

2019-10-15, 22:01 PM

Big disapointment about the warranty of my machine ideapad 330 FREEZES constantly since new and the support was more intersted in sell me a software warranty when the problem its caused by lenovo I been haing problems with this bad machine since new after 9 months I say ENOUGHT and call the worst support service .

This its what shows the task manager and the support lady insists what buy software support I been having a lots of computers and normally when the cpu or memory is red the computer freezes but this machine the disc its always at 100% and red and the computer always freeze por 2-4 min somethimes more

I updated the BIOS windows 10 drivers antivirus , run online and computer antivirus the health of the computer is green But always freeze

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