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8 Posts

05-07-2013

Stone Mountain, GA USA

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Ideapad Y500 Synaptics Touchpad Stops Responding

2013-06-02, 13:56 PM

This laptop is three weeks old, newest model with 16gb ram, 1tb drive + ssd cache, 750m graphics. It has the Synaptics trackpad / touchpad.  It appears to freeze and become unresponsive after using any number of two finger gestures. The last time it occurred this morning was doing the two-finger tap for the right-click menu.

I've updated to the latest Synaptics driver, and it still happens.

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1251 Posts

11-19-2012

Egypt

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Re: Ideapad Y500 Synaptics Touchpad Stops Responding

2013-06-05, 9:30 AM

Hi Severian

 

Welcome in Lenovo Forums

 

Please use the below link to download the latest update of the Touchpad

 

Link : http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS032701

 

Please download and install it and let me know

 

Thanks

Alaa



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49 Posts

06-01-2013

Argentina

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Re: Ideapad Y500 Synaptics Touchpad Stops Responding

2013-06-09, 16:23 PM

Hi severian,

 

Is your issue solved?

 

In a few days I will get my new y500 and I read a lot of complains about the touchpad..... scary me to the dead!

 

Any news about it?

 

Thanks ,

Mariano

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8 Posts

05-07-2013

Stone Mountain, GA USA

29 Signins

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  • Message 4 of 6

Re: Ideapad Y500 Synaptics Touchpad Stops Responding

2013-06-10, 13:23 PM

I'm using the latest driver, 16.3.15.1. I"ll try the one from the Lenova site, 16.2.10, later today and see how it goes.  Aside from the driver.  One of the larger issues is the design of the mouse buttons.  Sometimes you click the button down, but it doesn't register unless you press harder. That is not related to the driver, but the mechanics of the mouse button. 
Honestly, I wish I'd tested the trackpad more in the store before ordering this because it is killing me in Photoshop, where I need fine control.

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49 Posts

06-01-2013

Argentina

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Re: Ideapad Y500 Synaptics Touchpad Stops Responding

2013-06-10, 14:21 PM

Thanks for your reply Severian.

 

Did you try the silver tape solution ? I found it in one of topics here and seems to be the one.

 

I believe I should use an external mouse instead of the laptop. And of course I think the same like you:  great machine with that problem unsolved? What a mess...what a shame...

 

If I have the same one I will try the silver tape (or electric tape ) on mine.

 

Regards from Argentina, Mariano

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49 Posts

06-01-2013

Argentina

80 Signins

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  • Posts: 49
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  • Message 6 of 6

Re: Ideapad Y500 Synaptics Touchpad Stops Responding

2013-06-12, 15:45 PM

I found this link:

 

http://www.youtube.com/watch?v=TtcFZBvszu0

 

Maybe helps!

 

 

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