I must have missed that memo JameZ.
It would seem from some who have posted here and elsewhere that 'sending it back for service' does not necessarily fix the problem. I think 'Engineering' and Lenovo are trying to avoid taking responsibility for the faulty laptops you have already sold by just telling us to 'send it back to be serviced.
I believe Lenovo also fail to understand (suprisingly) that for many people just doing without the laptop for 2 or 3 weeks whilst Lenovo look at the laptops is not an acceptable solution considering the necessity of computers for business, study, lifeline etc.
The shop that I bought it from have told me that as the problem did not immediately re-surface after the laptop was restored to default, that it is a software problem and that isnt covered by Lenovo. They have told me that I can send it to be looked at by the lenovo people if I want but I will get the same answer from them. (basically wasting my time according to the shop)
Like I said JameZZZ......I want a reliable replacement I KNOW is going to be able to do the job.
Why should my business suffer (if I dont have a computer to work on I don t make any money) by having to go without a computer through no fault of my own.
Why wont Lenovo just replace the faulty laptop you have acknowledged have hardware issues so that the customer isnt inconvenienced? This laptop is under warranty!!!!
Here in Australia I have a couple of options in terms of laws here that are in place to protect consumers in the event they are sold faulty goods. I will contact 'Consumer Affairs' and see what options are there.
In the meantime I can assure you I will be continuing to warn others against buying Lenovo laptops as based on my experience, should the one you buy be faulty, no reliable support will be offered.
LENOVO...PLEASE DO THE RIGHT THING AND REPLACE THE Y560 LAPTOPS YOU SOLD THAT YOU KNOW HAVE HARDWARE FAULTS AND ARE STILL UNDER WARRANTY.
Jamie