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45 Posts

01-03-2013

Sweden

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  • Message 1031 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-06, 20:24 PM

I had it back from servicetoday , I have no shipdate.

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3 Posts

03-07-2013

San Pedro Sula, Honduras, Central America

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  • Message 1032 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-07, 17:53 PM

I also have the crazy touchpad problem, bought my Idea Pad Y500 on December 2012 =/

 

I live at Honduras, Central America. I bought a one aditional year warranty extension just for in case. But I cant find a way to get any kind of support, I tried phone calls, they keep resending me from one number to other over and over again util I end up on a beep beep beep cut call (>_>) the Lenovo page put a phone for Honduras that dont even makes sense, its 7 digits and my country numbers are 8 digits, when I dial it operator just says its a wrong dialed number.

 

I cant find a way online to get support neither, I cant even find my serial number because on the bottom of my laptop there is nothing (just exact as described at the first post of this topic).

 

I really need my touchpad, I carry my laptop over university and work and its very annoying to have to depend on a phisical mouse all the time... I love my laptop but just totally hate the touchpad problem, BTW I dont like it design neither, left and right buttons are pretty weird instead of the firm normal touchpad buttons that almost all laptops usually have.

 

What should I do? =(

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2 Posts

01-24-2013

Netherlands

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  • Message 1033 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-08, 9:47 AM
On 5 March I received my Y500 back after 20 days. They replaced the whole upper case inclusive a new keyboard & touchpad with Synaptics & it works perfectly. Unfortunately they didn't update the BIOS despite of the note I put in the box. Lenovo Service in Holland is acceptable.
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3 Posts

03-13-2013

California

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  • Message 1034 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-13, 6:01 AM
I just talk with 2 agents of Lenovo and they both say the problem with the touchpad is gone for now if you order the new once. Let me know if you r ordered it last month or this month :(. I'm so worry about the touch pad
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3 Posts

03-13-2013

California

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  • Message 1035 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-13, 6:03 AM
So u mean u have the elan pad and its working fine ?
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9 Posts

02-25-2013

India

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  • Message 1036 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-13, 7:46 AM

Hi Guys, Today i have ordered the Y500 notebook....let you know wheather the issue is there or not when i receive the notebook.

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5 Posts

02-27-2013

pune, india

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  • Message 1037 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-15, 8:03 AM

I checked every lenovo store in Mumbai,India and everyone has same stock manufactured n shipped in Nov'12 which comes with defective Elan. They are still selling it  n saying lenovo has reassembled old defected stock n replaced it with new one which should not be affected.

 

Let me know if anybody finds recent stock atleast Jan'13 (or dec'12) here in india.

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4 Posts

03-14-2013

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  • Message 1038 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-16, 10:36 AM

Bought mine from a mediamarkt store in The Netherlands, have had the same problem with the Touchpad.

However ever since I downloaded the most recent driver I haven't had any problems with it.

Not trying to get anyones hopes up.. but until now it seems the issues has been resolved ( for me)

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81 Posts

12-15-2012

New York, NY

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  • Message 1039 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-16, 16:44 PM
Blaze, you can find the serial number if you take the battery out. Or it may be on the packing slip and box (was for me)
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1 Posts

03-16-2013

Chennai

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  • Message 1040 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-03-17, 3:29 AM

i even tried downloading and installing the new driver software. but it is of no use. i still have the same problem, to be precise the problem has got worse!

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