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67 Posts

12-06-2012

Seoul, Korea

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-05-29, 17:30 PM

wrote:

I cannot believe this issue is still going on. I bought a Lenovo Y500 (fully loaded) as a Christmas gift to myself last year. I couldn't deal with the issues and returned it after about 3 weeks. Now, I randomly return to this board, and find people still talking about the problem. Wow!


+1, Haven't visited the forums here for months now and I LOL'd when I saw this thread, 107 pages?  Really?  I still have mine and I'm going to run this thing to the ground.  It's going to earn my money back for all the time spent on messing with this touchpad issue!  I have it running SLI, overclocked to 1200/2600mhz, it will not have an easy life.  It is a pretty nice cheap gaming laptop but man does it have issues.  The mSata SSD crapped out on me a few weeks back, thanks SanDisk and Lenovo.  Got a replacement but still need to install it. 

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8 Posts

05-14-2013

United States

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-03, 2:11 AM
Finally getting around to playing around with my y500 again without the mouse. It is still bad and will be on the phone with support tomorrow and try to get an RMA. The driver "kind of " worked but the mouse still freaks out a bit and vibrates, moves some and is unresponsive other times. Mine was also a refurb (y500 with gt500 and a Nov manufacturer date I believe).
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8 Posts

05-14-2013

United States

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-05, 19:49 PM

Called and got the RMA to return and have the touchpad fixed.  The conversation was quite pleasant.  The FedeX location that I was allowed to use was a bit out of the way but I do live a "bit out of the way" to begin with so that is expected.  Kudos to the support person on the phone who was extremely well-spoken in English which makes me know she was foreign lol as noone here speaks that well including myself!  I was told a 7-day turnaround once received after the 2-day fedex delivery.  Hopefully, I get the Synaptics touchpad but if they fix what I have I would be just as happy as long as it works.  I will try and post once I receive the laptop back.

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1 Posts

06-08-2013

Sofia

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-08, 11:37 AM

Hi guys,

 

I just bought an Y500 notebook and already experienced the touch pad cursor drift issue. My touchpad gets really unresponsive from time to time, I've reinstalled elan driver a couple of times, and with the latest reinstall now the cursor seems fine for the last 2-3 hours.

 

I'm using windows 7 ultimate with the latest elan driver, or just the windows mouse driver - both ways it gave me the issue last 2 days.

 

Along with that issue, I'm experiencing something more - when tapping on the touchpad, it's really noisy. There seem to be something like a bigger clearence underneath the touchpad plate and it rattles when tapping.

 

I wonder if the guys that experience the drifting cursor also has this rattle and moreover - those who don't have drifting experience - do the touhcpad rattles so noisy.

 

I've tried another y500 which is a demo in a store and the touchpad does have a little clearence like mine, but I think it doesn't rattle so noisy.

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1 Posts

06-09-2013

Peru

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-09, 15:22 PM

Good morning. Please help me answer this question. If I buy a customized Y400 notebook it might come with the new touchpad? I want to buy this notebook but after reading your comments I get discouraged. Your comments are about customized or pre build notebook? Thanks a lot.

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46 Posts

12-27-2012

UAE

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-09, 17:53 PM
mine was pre-build from Lenovo website, the best thing you should do is contact the seller of the customized lenovo y400 and ask them about this issue. and make sure they will replace it with a new one free of defects if something happened.
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8 Posts

05-14-2013

United States

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-09, 23:22 PM

Sent using their fedex RMA...receipt acknowledge on third day.  Estimated time is one week for repair.  So far no surprises and things going like clockwork. 

 

In regards to post prior regarding which touchpad you will receive.  I 'believe" that if you get a refurb or remanufactured then your chances of having the Elan touchpad is higher than buying a new  one.  As time goes by there will less and less of a chance as they get past that giant hump of previous returns of faulty touchpads.  

 

That being said, if you do end up with issues, and their suggested fixes do not work, then it seems in the vast majority of cases they will repair the device whether the same touchpad or with the different brand.  Personally, I just want it fixed and if it does what i want it to do when I want it to do it then I just don't care.

 

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49 Posts

06-01-2013

Argentina

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-12, 15:46 PM

He Guys!

 

I found a posible solution on the web!!

 

Let us know who did it and the result please!

 

http://www.youtube.com/watch?v=TtcFZBvszu0

 

Mariano

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16 Posts

04-21-2013

Richmond Va

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  • Message 1099 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-12, 16:41 PM
:) yes this is my desk. I did the tear down and rebuild.
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49 Posts

06-01-2013

Argentina

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-06-12, 16:47 PM

Eh!!

 

Congratulations!

 

So... It`s works right?

 

Somebody with no experience in open laptops can do that?  any risk or advice?

 

Thanks!

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