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16 Posts

12-05-2012

uS

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-09, 19:18 PM

Any Updates?  While this issue is being looked into please help us understand the procedure in which it will be addressed when the engineering team comes back with an answer...If they need replaced will we all get shipping labels?...If its a bios update will we be informed on how to do that?  If it is not fixable will there be a recall?  This is terribly frustrating.  I do not understand what is taking so long....This issue has been addressed with Lenovo since mid December.  If I take my laptop to any shop (Geek Squad etc.) they would have an answer within the day.

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2 Posts

01-08-2013

USA

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  • Message 392 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-09, 19:29 PM

I talked to tech support yesterday, they upgraded the touch pad drivers with a new release that was on 1.06.2013, and the touch pad worked for few hours before starting to act up again. Called tech support today again, they gave me 3 options return for a refund, return for a replacment, or send it to them and they will try to fix the touch pad.  But I haven't heard if they really have  a solution to fix it. I am not sure what to do at this point. 

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85 Posts

12-27-2012

Virginia

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  • Message 393 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-09, 20:27 PM

i called Sales today and spoke with them for about 15 mins. The rep emailed me a return label for the y500. I asked him if I could exchange it for a y580, which doesn't seem to have as many issues and a better track record, he said NO they could not do an exchange for the different system. So, what am i gonna do? I'm going to return this system AFTER I order a y580 because they shipping dates arent too far out....test out the y580 thoroughly for a few days, then ship the y500 back. I can't be without a computer in the interim. Adios y500. I just can't abide by that touchpad and keyboard issue. It's just getting on my nerves

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4 Posts

01-03-2013

Perú

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  • Message 394 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-09, 23:06 PM

Hi, what number do you have to call to return this defective product?

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85 Posts

12-27-2012

Virginia

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  • Message 395 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-10, 0:20 AM

you can call 866-968-4465. the rep really didn't want to do an exchange and I would much rather do that than send this one back, wait on a refund, wait on the new laptop, etc. I've got to have it for work in a few weeks and really can't have too much downtime without a laptop at all.

 

I want to stay loyal to the brand because I know that you can't get this kind of power in anything else out there without spending more. the more I read on the y580 the more I really think it may be a good solution to my problem at least. i haven't seen any touchpad issues, it has working WiDi and I haven't run across any keyboard problem threads.

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7 Posts

01-09-2013

Canada

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  • Message 396 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-10, 4:55 AM
Does anyone NOT have this keyboard problem? To those who do how bad is it? Does it happen a lot? When playing games or surfing the internet? I think I can live without the touchpad for now but a faulty keyboard would ruin any laptop, you wouldn't be able to do anything on it!
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11 Posts

01-08-2013

Alaska

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  • Location: Alaska
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  • Message 397 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-10, 7:54 AM
I haven't noticed the keyboard problem yet. (knock on wood)

trackpad still occasionally dances around, but not all the time. Waiting to see what the fix is before returning,etc.

(I've only had the computer 4 days)
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5 Posts

01-07-2013

Michigan

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  • Message 398 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-10, 10:55 AM

My computer arrived late yesterday so I didn't have the chance to play with it much. It does have the elan touchpad but I am really hoping that I manage to avoid the problems everyone seems to be having. I had my reservations about this system but the unit overall seems to be quality. I love the keyboard action and I even like the touchpad feel.

 

Fingers crossed!

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4490 Posts

01-22-2010

United States of America

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  • Message 399 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-10, 5:00 AM

Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee


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4490 Posts

01-22-2010

United States of America

38875 Signins

589176 Page Views

  • Posts: 4490
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  • Message 400 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-10, 5:00 AM

Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee


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