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81 Posts

12-15-2012

New York, NY

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-12, 1:11 AM

I just got home after being away for a week just as the UPS guy was walking out of the building with my replacement laptop. I will be testing it out momentarily, but I am a little upset because I begged post-sales not to send me any laptop until the issues with both the touchpad and the WiDi were officially resolved. Post-sales misunderstood (the senior engineer called me back saying they could not send me t he "touchscreen" and "Intel WiFi card" because the Y500 doesn't come with either (!!!).

 

I will report back later after I test it out...

 

J.

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2 Posts

01-12-2013

Arkansas

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-12, 2:43 AM

wrote:

Just dropped by to see if they had fixed this problem. It looks like they have not.

 

I recently returned my Y500. I am now using my old HP again, waiting for my new one to arrive. It feels like I have gone back to a prehistoric era, because I am using a dual Intel processor. I miss the crisp graphics and speed....but my new laptop will arrive tomorrow! It is a fully loaded HP Envy dv7t-7200. I have more drive space, a bigger screen, more ram, a quicker processor, etc. I customized and maxed out their gamer notebook.

 

FYI: I found a 30 percent coupon for HP online. Saved tons of $$$$. Too bad Lenovo had this problem. Otherwise, I loved the computer. But the touchpad issue made the computer completely nonfunctional. Because I do a lot of work from home, this was unconscionable.

______________________________________________________________________________________

 

Could you provide a link to that 30% coupon for HP online?


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11 Posts

01-08-2013

Alaska

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  • Message 433 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-12, 3:29 AM

Thank you Mark,

Will there be any incentive for "refurbishing" our computers with functioning touchpads?

 

We all paid for a new computer.  If Lenovo has figured out the problem, I'd either like another brand new computer (with functioning touchpad), or some sort of kick-back for allowing them to fix the existing computer and force us to be without a  computer while it's being worked on. (throw in an extended warranty, another stick of 8gb RAM, cash back,etc)

 

 

 

 

 

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3 Posts

01-08-2013

United States

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  • Message 434 of 1132

MARK

2013-01-12, 4:25 AM

Dear Mark,

 

My system is experiencing intermittent touchpad issues, and it was manufactured on 12/11/12.

I'm also curious if there will be an incentive for it to be fixed. 

I would also like to know how your engineers determined the problem you have suggested. 

I have noticed the touchpad act up more when i open games  or applications. If i'm just using the trackpad it will start to drift, and maybe click a few times, but when i open a game or app the elantech icon shows multiple dots affecting the touchpad, whereas in normal use it shows one when it acts up.

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2 Posts

01-07-2013

New York

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  • Message 435 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-12, 6:25 AM

Mark-

 

Hi, I have a Y500 with the touchpad issues.

 

I would like to return it for a full refund, however I no longer have the box.

 

Is this an issue?

 

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81 Posts

12-15-2012

New York, NY

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  • Message 436 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-12, 7:22 AM

The new build appears to be better, although it did stick once or twice. it's a synaptics touchpad with BIOS 1.03. No WiDi, though. I wish Lenovo would let us know whether or not it will ever have WiDi so I can make a decision on whether or not to keep the machine. If I don't get an answer this week I will return it insisting on a full refund. 

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50 Posts

12-30-2012

Germany

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  • Message 437 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-12, 11:55 AM

@Mark_Lenovo

 

Hi, Lenovo Repair Center in Germany has received my on the 10th Jan because of the Touchpad and Keyboard issues.


Do you think it'll be repaired with the latest (working) parts or do they replace it with another faulty one because they pick up your message too late?

 

Btw, Laptop is bought in the USA.

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67 Posts

12-06-2012

Seoul, Korea

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  • Message 438 of 1132

Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-12, 13:25 PM

wrote:

Seanmt13,

 

The Y580 has been out a while and I don't think it exhibited these symptoms.   

 

n1smo,

 


I am interested in learning more about what you did / found out.   Certainly we believe we understand the principle issue here, but there can always be outliers - things that happen randomly in manufacturing or develop otherwise.  Could you send me any additional details in a PM - perhaps including the serial and build date on the bottom?

 

If you still have problems, as you are in NC, maybe we could have a look at your system?

 

Thanks!

 

Mark

 

 


Mark,

 

Sent you a PM, not familiar with this forum layout so hopefully it went through.

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1 Posts

01-12-2013

bulgaria

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  • Message 439 of 1132

y500 touchpad?! bios update?

2013-01-12, 13:39 PM

The touchpad went crazy.. missed very important work call... and there is not hotfix?

Tryed all possible drivers, nothing works. Is it there bios update? its my last hope or im returning the notebook.

Lenovo should sue synaptics, this is a joke.. just get rid of laptop with problem with the power, to get one unusable.

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50 Posts

12-30-2012

Germany

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  • Message 440 of 1132

Re: y500 touchpad?! bios update?

2013-01-12, 15:14 PM
Are you sure you have a Synaptics touchpad?? I told Lenovo to replace one of Synaptics instead of ELAN.
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