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8 Posts

01-06-2013

Riverside,Ca

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 5:01 AM

wrote:

FiveEighteen, are you holding onto the y500 until the y580 arrives? wow. May seems a long time down the road. I guess if I run out of my 30 day return UPS label period, I can just call and get another one if the y580 doesn't get here before Feb 9. I started reporting problems with my y500 barely a few days after I got it and got a case number just before the 21 days period. Im getting tired of calling and reporting/checking on the new order/ etc. I just would like a laptop with a working touchpad that I can be mobile with. and a fully working keyboard....and WiDi so I can send to my tv. if the y580 lives up to its billing, i'll be happy.

 

I tried to get price matching on my original coupon and was kind of peeved when the rep pointed out the Blue Ray thing and then told me the y580 was a much better machine. hmmmm. the y500 I ordered and the y580 Im replacing it with are EXACTLY the same retail price not including any coupons. I was really looking forward to using the Ultrabay on the y500 but I guess i'll settle for working touchpad and keyboard


The rep told me need to return in 10 days after get the return label.

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11 Posts

01-08-2013

Alaska

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 6:10 AM
I printed out my return label. It does not have any expiration date on it. My y580 is due to arrive in April and I plan to keep the y500 until I receive the new computer.

I guess I'll touch base with customer service. If they want the y500 back sooner they'll have to expedite the y580. (model 59359510)

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2 Posts

01-24-2013

Australia

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 10:08 AM

Talk about being royally screwed. I purchase a Y500 just before Christmas knowing that I am going out of the country for work. I get to my destination and the touchpad goes to crap. I call Lenovo and they will not do anything for shipping this unit except for inside of the united states. First Lenovo product I have purchased and certainly my last.

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5 Posts

01-24-2013

India

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 13:31 PM

I' m from India and had pretty much the same issue..called up the customer care , picked up the laptop from me and the next day had it delivered back home with a new synaptics touchpad and it feels great using it..absolutely no issues

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67 Posts

01-16-2013

USA

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 13:38 PM

just checked the status of my fix- on hold for lack of parts- wondeeerrrfullll!

I think I am going to call and see if they can ship it back broken and just return this pos once and for all!

 

EDIT: I have now been 1 week without my computer... this is not cool

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47 Posts

12-26-2012

Netherlands

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 13:41 PM

wrote:

I' m from India and had pretty much the same issue..called up the customer care , picked up the laptop from me and the next day had it delivered back home with a new synaptics touchpad and it feels great using it..absolutely no issues


Also Y500? and what version bios you have?

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9 Posts

01-05-2013

Ontario

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 15:26 PM

wrote:

Ok so I have had my y500 for over 10 days now and have n't really noticed any real problems so far. I have the model with 16gb ram + bluray+16GB mSSD and Elan touchpad. I believe someone with this same model reported problems earlier. Manufactured Nov 24th 2012. So I was waiting to see the touchpad prbs all these days as Mark_Lenovo confirmed the dates. Only thing I did was disable some settings for touchpad as someone mentioned in earlier post.

 

Is there any stress test or something that I can do to replicate the issue. I am not a gamer. I only have few Vm's setup on this. ram and i7 were the only reason I bought this.

 

My question is should I wait few more days or as exchange/return for refund? Is the 90 day return policy valid for all y500 owners?

 


The invoice gets sent to you by mail on the day of shipment. The invoice date is the day of shipment I believe.

 

Not sure about refund policies, only know about 21 day refund.

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9 Posts

01-18-2013

Ny

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 15:33 PM

I specifically asked the sales representative if this laptop comes with synaptics touchpad and they told me that the 16gb model comes with it.

 

So far two people with the 16gb models have reported ELAN touchpad!!! 

My y500 is suppose to ship tomorrow.  I hope it's a synaptics!

 

Please update us if you're having any issues with the computer.

 

I wonder if all laptops with Elan touchpad are affected or if there is a certain percentage of them that are faulty?

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5 Posts

01-24-2013

India

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 17:00 PM
yeah the y500 only..manufactured during november with the elan touchpad. bios version is 6bcn31ww (v1.03)
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13866 Posts

12-07-2009

Czech Republic

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Re: Lenovo Ideapad Y500 Touchpad Not Working

2013-01-24, 17:01 PM


Due to my absence, I may not reply your posts and/or personal messages

http://www.krasotaiskusstva.com
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