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5 Posts

10-31-2014

Sweden

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  • Message 21 of 476

Re: Lenovo Z510 Battery Issues

2014-11-04, 20:23 PM
Yeah okay, it won't charge at all now actually. Battery will drain but when I plug it in it doesn't charge. Woho. Solved nothing.
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12 Posts

11-03-2014

India

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  • Message 22 of 476

Re: Ideapad Z510 battery problem

2014-11-06, 20:31 PM

Hi,

 

Was your problem resolved? I'm also facing the exact same problem.

Appreciate your response.

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14 Posts

10-28-2014

UK

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  • Message 23 of 476

Re: Ideapad Z510 battery problem

2014-11-07, 18:12 PM

No, the battery meter on the energy managment says it is fine and it did work intermittently giving a warning but as of now it is the same problem, laptop stuck at 99% and then shuts off no warning. It seems to be a problem with this model of laptop, a quick search shows that we are not the only people suffering this. The only remedy I have been offered is to send the laptop back under warranty but this also poses a problem as I need it for work. So it is either suffer the battery issue or let my work suffer. If this is a known issue with these laptops they should not have been sold in a state like this, it is only 7-8 months old and I know the battery life decreases after time but this is a joke, what happens after another 7-8 months when the battery goes again and my warranty is up? I love the laptop bar this issue but this has seriously knocked my faith in Lenovo and I will be hesitant in purchasing another item fromm them.

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12 Posts

11-03-2014

India

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  • Message 24 of 476

Re: Ideapad Z510 battery problem

2014-11-09, 12:31 PM

Hi,

 

Yes, even I'm not in a position to send away my laptop for fixing. But, it seems like this issue was earlier faced in the Z500 series laptops and Lenovo released a battery firmware update for fixing it. 

 

Link to the upgrade:

 

http://support.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-z-series-laptops/ideapad-z500-notebook/downloads/DS035310

 

As the information on this download page states, "Z&P400/500 series battery may suddenly stop charging or discharge. Once in this state, unplugging adapter will cause system to power off immediately. This issue can be resolved by upgrading the Batteryfirmware version to 0003_800A_0010_80A3 or later with the Battery Firmware Upgrade file."

 

Looks like the Z510 laptops were also shipped with faulty battery firmware. High time Lenovo took notice of this and corrected the version. As this seems to be a software issue, it doesn't seem logical that replacing the battery will resolve the problem. We can have the battery replaced under warrenty, and after another 7-8 months, the probem is sure to resurface. 

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14 Posts

10-28-2014

UK

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  • Message 25 of 476

Re: Lenovo Z510 Battery Issues

2014-11-12, 23:13 PM

Did you ever get a fix? A lot of people are having this problem, myself included,

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16 Posts

09-26-2014

South Korea

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  • Message 26 of 476

Re: Lenovo Z510 Battery Issues

2014-11-13, 0:26 AM

I personally have not been able to fix the solution yet; as of now, I'm just keeping the laptop plugged in when I need to use it and avoiding the battery altogether. I've been too busy to try the OneKey reset or BIOS solutions posted in the thread thus far, but it seems even those are having mixed results to date. At the moment, I'm really not sure how to proceed, but any advice is greatly appreciated. 

 

If we could get a Lenovo representative or Service Professional to weigh in on the situation, that'd be ideal. If so many people are having the issue, it should be addressed in a timely fashion. 

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12 Posts

11-03-2014

India

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  • Message 27 of 476

Re: Lenovo Z510 Battery Issues

2014-11-13, 7:18 AM
After opening several tickets with Lenovo, they decided to send a representative to my location. The tickets opened were closed with incorrect reasons! Now, I have been informed that the battery is the culprit and will be replaced as I'm covered by warranty. Let's see if that fixes the issue. Well, one thing is certain, no more Lenovo products for me in the near future.
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14 Posts

10-28-2014

UK

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  • Message 28 of 476

Re: Lenovo Z510 Battery Issues

2014-11-13, 8:30 AM
I was told I have to send the laptop in under warranty. I cannot do without the laptop for 2 weeks - a month, it was bought because I need it for work. I have the same sentiments as you, I will not be buying another product from them after this. The level of customer support I have received after buying a laptop with known issues is atrocious. I will be warning friends and the extensive social media network I have to steer clear of them also.
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6 Posts

11-16-2014

Canada

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  • Message 29 of 476

Re: Lenovo Z510 Battery Issues

2014-11-16, 15:30 PM
@ngurus - did the new battery fix the problem?

I've been having the same issue over the last week (purchased my machine in December 2013).
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12 Posts

11-03-2014

India

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  • Message 30 of 476

Re: Lenovo Z510 Battery Issues

2014-11-16, 19:55 PM

Hi,

 

I'm still waiting for my battery to be replaced. Should get it done by this week.

 

On another note, I charged my laptop's battery to its maximum capacity(plugged it in for close to 3-4 hours) and clocked the amount of time it took to drain out completely. I noticed that the battery lasts around 2hours 15 minutes. So, looks like the battery is working fine, but the indicator isn't.

 

I'll let you know once the battery is replaced. Maybe a firmware update will resolve it.

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