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16 Posts

09-26-2014

South Korea

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Re: Lenovo Z510 Battery Issues

2014-11-17, 7:30 AM

I'm still waiting on a new battery from Lenovo, but I'm anxious to hear if a battery replacement has fixed the issue. Again, it seems this is a huge issue and it'd be great for a Lenovo representative to weigh in on the situation. Anyone know how to get one into this thread? Scouring the boards, it looks like Lenovo Service Reps used to pop in and offer advice/potential fixes, but they don't seem to be active much anymore. 

 

A friend of mine who works in tech support said replacing the battery won't hurt (even if it doesn't help), so that should be Step 1. After that, if the issue persists, flashing the BIOS or trying a OneKey Recovery would be the next logical steps. If after that there's no resolution, it would appear a new laptop is in order because nothing else comes to mind. 

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12 Posts

11-03-2014

India

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Re: Lenovo Z510 Battery Issues

2014-11-17, 17:39 PM

Hi,

 

I even tried the OneKey reset, didn't help the cause.

As is evident, this issue seems similar to the Z500 battery issues, for which Lenovo released a firmware upgrade.

 

A new battery may keep the issue at bay for another 9-10 months. Hopefully, Lenovo releases a firmware upgrade and/or a solution for this. Else, like you stated, it's goodbye to the laptop AND Lenovo for good.

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6 Posts

11-16-2014

Canada

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Re: Lenovo Z510 Battery Issues

2014-11-19, 5:29 AM

I called Lenovo support tonight - here's what the technician did:

 

  • He said this is a known issue with the z510, similar to an issue with the z710
  • Without troubleshooting, he offered to send a new battery to me
  • I expressed concern over replacing the battery myself as you have to remove the back panel and I don't want to do anything that would void the warranty (I'm not very tech-savvy)

He then remotely accessed my computer and started troubleshooting:

 

  • Uninstalled drivers for AC Adapter and ACPI-Compliant Control Method Battery
  • Uninstalled Energy Manager program
  • Restarted computer
  • Reinstalled Energy Manager
  • Shut down computer
  • Had me unplug the power cord for 20 seconds
  • Restarted computer

After all that the battery is still not charging. Energy Manager is saying that the battery is 'unauthorized' and 'damaged,' so none of the troubleshooting worked.

 

He set up a case to have a box and waybill delivered to my house (in about 3 days) so I can ship the computer via UPS to the repair depot in Ontario (Canada). He said the standard turnaround time is 7 days unless they need to order parts, then it would be 14 days. He suggested I backup all of my files (which I already do) in case they need to reinstall the operating system.

 

So now I play the waiting game... Fortunately I only use the computer at home, not for work, and I have a smartphone so I will still have access to internet and email while the computer is away from home.

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16 Posts

09-26-2014

South Korea

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Re: Lenovo Z510 Battery Issues

2014-11-23, 11:28 AM

Any updates here? My new battery still has not arrived, and I am growing increasingly concerned that the new battery will not solve the issue. Has anyone tried the OneKey recovery with any success? 

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12 Posts

11-03-2014

India

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Re: Lenovo Z510 Battery Issues

2014-11-26, 17:06 PM

Nope. The OneKey recovery didn't resolve the issue. Waiting for the battery to arrive.

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16 Posts

09-26-2014

South Korea

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  • Message 36 of 476

Re: Lenovo Z510 Battery Issues

2014-11-27, 0:15 AM

I am still waiting for my battery as well. Anyone else have any updates on the battery? This entire experience has left quite a sour taste in my mouth. Very frustrated with the lack of support I've received from Lenovo so far. There seems to be no resolution for this issue. 

 

Has anyone who has spoken to Lenovo broached the idea of a replacement computer? Seems to me since the laptops seem to have a well-acknowledged issue with no apparent fix, replacing the entire computer seems like the next logical step. 

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2 Posts

11-26-2014

Notre Dame

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  • Message 37 of 476

Z510 Ideapad Battery Problem

2014-11-27, 0:28 AM

 Hi Guys,

I am new to this forum. I am struggling with my Lenovo Z510 Ideapad's battery. When plug in, it says : 0% available (plugged in, Charging). This message remain for even after several hours of being plugged in. As soon as I remove the plug, it immediately shut down, without giving any warning. I purchased this machine in March 2014, so I am wondering is it really the battery issue or some software is stopping it getting chargged. 

 

As the laptop boots and I log-in, a message is popped up saying that "battery is dead and need to be replaced". I contacted the Lenovo support and according to them it is under the warranty and I need to send my whole laptop to them. I may get back my laptop may be after 10 BDs. This much time is too expensive for me I need your suggestions.

 

Please help me.

Thanks a lot.

Yogesh

 

 

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6 Posts

11-16-2014

Canada

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Re: Z510 Ideapad Battery Problem

2014-12-01, 5:05 AM

I have the exact same issue. I'm sending my computer to their repair centre tomorrow morning.

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6 Posts

11-16-2014

Canada

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  • Message 39 of 476

Re: Lenovo Z510 Battery Issues

2014-12-01, 5:07 AM
I asked about getting a replacement computer and was told it would be replaced only if they could not fix the issue. I'm sending my computer to the repair center tomorrow morning. Hope to have it back within a couple weeks. I'll provide an update when I hear back from them.
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2 Posts

11-26-2014

Notre Dame

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  • Message 40 of 476

Re: Z510 Ideapad Battery Problem

2014-12-01, 19:23 PM
In mine case, there is one  new development in the battery. In the last week it happened that battery charged to 100% and I was able to unplug it from the AC power. But then after couple of hours suddenly it dropped down from 100%  to 0 without any warning. The only change I did was remove the energy manager software of Lenovo and reinstall that. But then same experience happened in Linux too.

For example now also it is showing 100% being in Linux, but at what stage it will go to zero, I don't know, so for being safer side I have plugged it.

If anybody has any clue?

 

with best regards

Yogesh

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