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12 Posts

11-03-2014

India

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  • Message 41 of 476

Re: Lenovo Z510 Battery Issues

2014-12-06, 6:56 AM

Hi,

 

Further updates:

 

1. My battery has been shipped and a service person will be replacing it by today.

2. The Energy manager (v1.0.0.35) now lists my battery as weak and is suggesting that I get it replaced.

 

Will circle back after my battery is replaced. Hoping that this solves the problem.

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14 Posts

10-28-2014

UK

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  • Message 42 of 476

Re: Lenovo Z510 Battery Issues

2014-12-07, 10:39 AM

Hello all, did you get the battery replacements sent out to your person or did you have to send the laptop in? I only ask because I have the same problems where the battery is totally dead and will not power on without the charger. I would be able to replace the battery myself if one was shipped but the representative on the phone told me that they don't do that, I don't want to send the laptop in as I need it for my job and 2 weeks without it equals 2 weeks without pay for me. Thanks in advance.

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12 Posts

11-03-2014

India

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  • Message 43 of 476

Re: Lenovo Z510 Battery Issues

2014-12-10, 16:23 PM

Hi,

 

As my purchase entitled me to onsite warranty support, the service engineer visited my place and replaced the battery. The battery was not shipped to me. It was sent to the engineer.

 

On a side note, replacing the battery in the Z510 is a tedious chore. The technician removed the screws at the bottom of the laptop, and had to remove a few screws after detaching the keyboard and CD drive. So, it is better if the replacement is done by a Lenovo technician.

 

So far, the bew battery is working fine. The LEM is showing the status of the battery as healthy.

 

Let me know if anyone has any queries regarding this.

 

Thanks!

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6 Posts

11-16-2014

Canada

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  • Message 44 of 476

Re: Lenovo Z510 Battery Issues

2014-12-12, 5:25 AM

I just received my laptop back from the Lenovo Service Centre and it is working fine. They replaced the battery and charging adapter. I'll provide an update if it stops working again.

 

I must say the service from Lenovo was really quite good. Everything the representative said would happen did happen. I received regular email updates from Lenovo regarding the status of the repair. The computer was fixed and shipped back to me within two days after Lenovo recieved it.

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1 Posts

12-12-2014

Leicester

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  • Message 45 of 476

Re: Z510 Ideapad Battery Problem

2014-12-12, 15:53 PM

I have the same problem. I used to get a 10% warning come up and instead it powers off. The battery appears to report up to 99% battery life and then suddenly it is off. I plug in the power and then switch back on only to find that it is charging from 0%. I don't get anywhere near the reported (battery indicator). Also I am trying to run a business and cannot afford to lose the laptop for up to 10 days. I have arranged with Lenovo to remove the battery and test whether I can still use the laptop. If so I will then arrange for them to collect the battery and exchange it when ready. If it is a software issue then I am pretty screwed as it will have to go away.

 

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16 Posts

09-26-2014

South Korea

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  • Message 46 of 476

Re: Lenovo Z510 Battery Issues

2014-12-15, 4:48 AM

In an unfortunate turn, I took my laptop in to have the battery replaced and the technician who did the work damaged my computer severely. The laptop has huge aesthetic gashes along the top/bottom of the machine, and there's a massive indentation on the inside (next to the number pad) where the tech clearly leveraged a screwdriver or an equally abrasive tool (I'm assuming to remove the disk drive). 

 

More quality customer service from Lenovo. 

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5 Posts

10-31-2014

Sweden

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  • Message 47 of 476

Re: Lenovo Z510 Battery Issues

2014-12-15, 22:12 PM

I sent mine in for service and it came back after about three weeks. My brother picked it up for me since I'm not in town yet. I'll be back on friday so I'll give you guys an update then, but I believe they changed the battery without any issues. We'll see if it's alright when I start it back up on friday though.

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2 Posts

12-18-2014

United States

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  • Message 48 of 476

Dead Battery

2014-12-18, 18:48 PM

Idea pad Z510 battery dead, won't take charge.  Guage reset does nothing.  Says it's fine but shows 0%.  Options?Thanks!

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3508 Posts

04-02-2014

MX

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  • Message 49 of 476

Re: Dead Battery

2014-12-18, 19:33 PM

Call Lenovo and ask for replacement.

 

Its a replacable unit so Lenovo should mail you a battery asap (if you are within warranty)

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
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2 Posts

12-18-2014

United States

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  • Message 50 of 476

Re: Dead Battery

2014-12-18, 19:42 PM
Thanks. Calling now.

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