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29 Posts

08-22-2016

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Lenovo Z510 shutdown with AC Adapter

2016-10-01, 11:58 AM

I have problem with my Z510 and not me only, has been randomly shutting down when plugged in AC adapter, but doesn't have this issue when running on battery. If you run any complex program or a game that will turn off immediately, or may be turned off even when booting Windows.
My laptop have 2 years, exactly the same problem the second time already, for the first time helped firmware bios on programator but now is not helped.
At the forum a lot of topics on this issue and no decision or response from Lenovo.

CPU: i3-4000m
GPU: GT-740m

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3811 Posts

12-24-2015

IN

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Re: Lenovo Z510 shutdown with AC Adapter

2016-10-05, 13:10 PM

Hi there, Krisman                    -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

Also, Sounds like Laptop not getting proper power from the AC adapter. Most likely there is wrong with the adapter but just in case test it with a voltmeter to make sure the output voltage is correct.

 

If you have to replace the AC adapter, make sure you use a correct one. The output voltage must be exactly the same as on the original adapter.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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29 Posts

08-22-2016

MD

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Re: Lenovo Z510 shutdown with AC Adapter

2016-10-06, 12:29 PM

no no no,with battery normal work,i tested and more guys with other AC Adapter,battery and no result.

Problem with motherboard.

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3811 Posts

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Re: Lenovo Z510 shutdown with AC Adapter

2016-10-07, 6:53 AM

I would suggest you visit the nearest Lenovo service centres for assistance. Schedule a Call-back for faster support.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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29 Posts

08-22-2016

MD

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Re: Lenovo Z510 shutdown with AC Adapter

2016-10-07, 8:08 AM

In my country there is no service center Lenovo.

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21 Posts

06-05-2016

CA

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Re: Lenovo Z510 shutdown with AC Adapter

2016-10-23, 13:28 PM

hi,

You are not the only one with this issue see:

Z510 random shut downs (hard) when plugged in

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Z510-random-shut-downs-hard-when-plugged-in/m-p/3452441#M149175

 

and let us know if you find a solution.

 

thank you,

EPA

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4297 Posts

11-18-2012

US

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Re: Lenovo Z510 shutdown with AC Adapter

2016-11-18, 3:17 AM


___________________________________________________________
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     please mark it as an "Accept As Solution"
♦ I'm not a Lenovo employee, just a volunteer geek who likes to help folks.
Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

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21 Posts

06-05-2016

CA

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Re: Lenovo Z510 shutdown with AC Adapter

2017-07-15, 13:20 PM

Check here for the solution (worked for me):

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Z510-random-shut-downs-hard-when-plugged-in/m-p/3737995#M156445

0 person found this solution to be helpful.

This helped me too

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3811 Posts

12-24-2015

IN

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Re: Lenovo Z510 shutdown with AC Adapter

2017-07-18, 5:18 AM

Krisman, did the issue get resolved?

 

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

Give Kudos to a post which you think is helpful and reply oriented

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29 Posts

08-22-2016

MD

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  • Message 10 of 14

Re: Lenovo Z510 shutdown with AC Adapter

2017-07-18, 11:43 AM

yes, that is the solution

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