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15 Posts

08-14-2014

Pittsburgh

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Lenovo y510p restarting issues HELP!

2014-08-15, 15:20 PM

Hey guys, i recently got a Lenovo Y510p, and after adding windows to it through a usb, i got everything all set up. But every so often and randomly it would reboot. And after it reboots randomly after logging on, the screeen is black only showing the mouse pointer. i did do a factory reset but the problem persists. I would be very grateful if you guys can help me with this problem. Thank you !

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15 Posts

08-14-2014

Pittsburgh

23 Signins

218 Page Views

  • Posts: 15
  • Registered: ‎08-14-2014
  • Location: Pittsburgh
  • Views: 218
  • Message 2 of 6

Re: Lenovo y510p restarting issues HELP!

2014-08-15, 15:23 PM

ps: im not sure if this is useful, but i have the 4th gen i5 model, with Nvidia 750m sli, and an extra 25 gig hard drive, that goes along a 1tb hard drive. the screen resolution is 1920 by 1080.

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392 Posts

07-12-2014

London

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Re: Lenovo y510p restarting issues HELP!

2014-08-15, 16:01 PM
Do you have any bloatware that normally comes with Lenovo machines?

What are you doing when these crashes occur?

Is your laptop under heavy load when this happens?

Has your laptop got 2 RAM sticks? If so remove one, see if problem happens again, if so put one back and remove the other one and try again, if happens again faulty RAM is out the picture.
Lenovo y510p - Intel Quad-core 4th gen i7-4700MQ @3.40Ghz - 16GB RAM - 1TB HDD 8GB SSD - 1080p FHD - Nvidia 755m SLI

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392 Posts

07-12-2014

London

346 Signins

5196 Page Views

  • Posts: 392
  • Registered: ‎07-12-2014
  • Location: London
  • Views: 5196
  • Message 4 of 6

Re: Lenovo y510p restarting issues HELP!

2014-08-15, 16:06 PM
When it next happens, try giving this a look at:

http://www.cyberlink.com/support/faq-content.do?id=10449
Lenovo y510p - Intel Quad-core 4th gen i7-4700MQ @3.40Ghz - 16GB RAM - 1TB HDD 8GB SSD - 1080p FHD - Nvidia 755m SLI
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15 Posts

08-14-2014

Pittsburgh

23 Signins

218 Page Views

  • Posts: 15
  • Registered: ‎08-14-2014
  • Location: Pittsburgh
  • Views: 218
  • Message 5 of 6

Re: Lenovo y510p restarting issues HELP!

2014-08-15, 16:44 PM
I realized that my laptop tends to reset when ever i move it, i also DID come with lots of bloatware. I am going to remove it now. I looked at the event logs on windows 8, and i believe it says "Kernel-Power". I am not sure how to fix this problem though.
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15 Posts

08-14-2014

Pittsburgh

23 Signins

218 Page Views

  • Posts: 15
  • Registered: ‎08-14-2014
  • Location: Pittsburgh
  • Views: 218
  • Message 6 of 6

Re: Lenovo y510p restarting issues HELP!

2014-08-15, 17:03 PM

I found out that it is the Kernel Power 41 Error but i have no idea how to fix this problem

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