I am having a nightmare story by buying one of the lenovo broken products. Last year on september I decided to buy a Lenovo Y50-70 Touch at best buy. I will call this notebook 1:
Notebook 1 broke in a week the video card. I brought it back to BestBuy and they replaced with a new one (big mistake I should have gotten a refund)
Notebook 2 lasted a while and it was OK, but it suddenly cracked the hinge after just 7 months of use. This is happening to EVERY lenovo Y50-70 and lenovo doesn't care. They keep selling a clearly and proven (google Lenovo Y50-70 hinge) poorly designed and broken product. I sent it to lenovo for repairs, it was supposed to be 1.5 to weeks to repair. 2 weeks after I phoned lenovo and they told it would take another month to repair it because they didn't have the parts. I told them this was completely unnaccaltable and they sent me a replacemente that got to me a week after. 3 whole weeks without a computer and I am computer science master student, my computer is my work. It was just hell.
Notebook 3 lasted 3 months and even though I was REALLY CAREFUL opening it the hinge cracked again after 3 months. I phoned them demanding a refund and they wouldn't do no mather what. They told me they would fix with another method that it wouldn't happen again. After a week and half I received it back and it was OK (the hinge was not as tight and I though they had indeed done something), but the screen went black after 2 weeks. I don't know what they did, but the laptop screen lost the connection with the computer (I know that because it worked just fine in a external monitor). I phoned them AGAIN saying I was done with it and that I wanted a refund and I am not staying weeks anymore without a computer. They escalated the case to another level I had to wait 3 days for them to phone me. The guy whom they have escalated would not give me the refund tellling me they can only give a refund 30 days after purchase (?????? so what good is your warranty). After much argueing I agreed that he would send me a newer and with higher specs model and I would keep the one that I had until it arrived at my home. I also asked him if it would take too long for it to get to my house, since I was going to travel outside the US for a whoel month in about two weeks. He told me not to worry about that and that it would be shipped in less than that. 1 week and something iater and the computer hasn't beend shipped yet so probably have to travel without my computer. Another whole month without computer because of lenovo ************ product and ******** customer services.
Seriously save youself that ******* and don 't buy lenovo products.
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