Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo P, Y and Z series Notebooks
All Forum Topics
Options

1 Posts

02-03-2014

United States

2 Signins

25 Page Views

  • Posts: 1
  • Registered: ‎02-03-2014
  • Location: United States
  • Views: 25
  • Message 141 of 256

Re: New y510p with a wifi problem

2014-02-03, 15:00 PM

I also can't connect to my router with the wi-fi card. Lenovo support was NOT helpful. Claimed it was a software problem, gave me bad advice and wanted to charge me. Instead, I disabled the wi-fi card and is using an external USB adapter. Our router is only 2 yrs old, Netgear DW11PSP. This is the only computer/device that has EVER not been able to connect to the internet on our home network. We have two Windows 8 laptops that work just fine with our router, also Vista and Windows 7 laptops, iphones/itouches, android tablet, PS3, Sony Blueray player (for Netflix), Wii, Nintendo DSs etc. No problems using wifi with ANY of them! And it took me all of two minutes to be up and running with the $20 external wi-fi adapter I had to buy for this laptop.
Basically, the laptop connects to our home wifi network, but the connection changes from "Connected" to "Limited" in about 30 seconds (ethernet cable works fine). When I called Lenovo technical support they told me it was not a hardware problem, instead they transferred me to software support, who suggested that they instruct me how to enter the MAC address of the computer into my router and connect that way, AND they informed me I had to PAY for those instructions! DUH! I already know how to do that myself, but it's NOT a solutionat all! What I wanted was help with what the advanced settings for the wi-fi card should be, but Lenovo technical support have no idea about
that. So software support connected me back to hardware support, who this time logged onto my computer and tried a couple of things (reinstalling the driver etc.) that I had already tried myself based on what has worked for others on this forum. Didn't make any difference. So they again told me it was a software problem! When I said I was not going to pay for software support for something that should work out-of-the-box, they suggested I send the laptop in for a replacement (What good will that do if it's not a hardware problem!?!).

If the computer was for me, I would have returned the it, but my son wants to keep it because of the other features it has (basically the cheapest gaming laptop available), and wifi works fine now with the external adapter. So, I will keep checking for a driver update every couple of months and hope for the best.
If anybody has wi-fi working on a Lenovo Y510p, Windows 8.1, with the Intel N-7260 card, and a Netgear 802.11n router (WEP encryption) let me know what you did! And yes, I have tried the latest driver from Intel, which is newer than the one on Lenovo's site, but same problem with that driver.  I have not tried changing any settings on my router, because I don't want to mess up all the devices that ARE working at home, and it also shouldn't be needed!

Reply
Options

20 Posts

06-20-2013

New York

23 Signins

87 Page Views

  • Posts: 20
  • Registered: ‎06-20-2013
  • Location: New York
  • Views: 87
  • Message 142 of 256

Re: New y510p with a wifi problem

2014-02-03, 15:10 PM
Most of us have had issues (mostly ) resolved with our Intel 2230 cards on Win 8.1 and the 10/31/13 Intel driver 15.10.5.1. I don't know about your card, though. I say 'mostly' because I suspect they've masked the issue by resetting the card every once in a while.
Reply
Options

30 Posts

06-28-2013

California

56 Signins

217 Page Views

  • Posts: 30
  • Registered: ‎06-28-2013
  • Location: California
  • Views: 217
  • Message 143 of 256

Re: New y510p with a wifi problem

2014-02-03, 15:44 PM

Even with the newest driver, I experience drop-outs after 45-55 minutus of continual streaming (like Google Chat). I can re-connect with my apple devices (Ipad/Macbook) and never worry about a disconnect. So I started to do that. Recently, however, I purchased a $10 USB wife card. It works like a charm. 

 

I think the N2230 is a nurfed card without hope. Granted, recent drivers have improved its performance. But it still fails to do what it should: namely stay connected to the internet. 

 

I still don't understand how Lenovo could say it is a software problem (as an earlier poster has said). 

Reply
Options

3 Posts

02-17-2014

Malden, USA

16 Signins

96 Page Views

  • Posts: 3
  • Registered: ‎02-17-2014
  • Location: Malden, USA
  • Views: 96
  • Message 144 of 256

Re: New y510p with a wifi problem

2014-02-17, 15:07 PM

hi everyone! i am new here and i encoutered the same wifi connection uinstable problem. My OS is win8.1 and i tried install intel 16.70 driver. Though the performance became better, i still feel unsatisfied with it. I just want to ask what u guys do to solve this problem at last. Buy a new wirelees card? Can change the OS to win7 entirely solve this problem? Thanks.

Reply
Options

5 Posts

09-17-2013

illinois

17 Signins

80 Page Views

  • Posts: 5
  • Registered: ‎09-17-2013
  • Location: illinois
  • Views: 80
  • Message 145 of 256

Re: New y510p with a wifi problem

2014-02-17, 15:23 PM
Honestly, the latest Intel proset is what did it for me. Also make sure there aren't too many people on the same wife channel. I've got a stable connection as of right now
Reply
Options

3 Posts

02-17-2014

Malden, USA

16 Signins

96 Page Views

  • Posts: 3
  • Registered: ‎02-17-2014
  • Location: Malden, USA
  • Views: 96
  • Message 146 of 256

Re: New y510p with a wifi problem

2014-02-17, 15:50 PM

I think  the intel proset u mean is 16.70, right? Could u tell me how to remove the previous wireless driver, in safe mode or via control panal. I installed the intel wireless 16.70 and feel pretty stable at first. However, the connection issue reappears a few hours later. So i am wondering if i failed to unistall the previous driver completely. Thanks

Reply
Options

1 Posts

02-17-2014

Poland

3 Signins

25 Page Views

  • Posts: 1
  • Registered: ‎02-17-2014
  • Location: Poland
  • Views: 25
  • Message 147 of 256

Re: New y510p with a wifi problem

2014-02-17, 22:32 PM

Hi there.

 

I have lenovo y510p with intel centrino n2230 wifi adapter running on Windows 7 x64.

I had problems with wifi adapter - low transfers.

I was testing a lot of diffrent settings and found solution for my problem.

I typed fn + F5 and turned off bluetooth. After that wifi started working correctly.

 

Hope it helps

Reply
Options

3 Posts

02-17-2014

Malden, USA

16 Signins

96 Page Views

  • Posts: 3
  • Registered: ‎02-17-2014
  • Location: Malden, USA
  • Views: 96
  • Message 148 of 256

Re: New y510p with a wifi problem

2014-02-18, 4:20 AM

Hi, I typed the FN+F5 and the airplain mode is on. So i think this may not solve my problem. Thank you for your advice. I became tired of dealing with this card and i have bought a USB wifi adaptor, hope this can end my problem.

Reply
Options

2 Posts

02-18-2014

Poland

5 Signins

14 Page Views

  • Posts: 2
  • Registered: ‎02-18-2014
  • Location: Poland
  • Views: 14
  • Message 149 of 256

Re: New y510p with a wifi problem

2014-02-18, 22:25 PM

Bought my y510p just 3 weeks ago. Same problem with the card. Tried all solutions including installing/uninstalling drivers, using Proset, changing N, changing frequency, battery consumtion, wifi agressiveness etc. 

 

NOTHING WORKED

 

One thing to add to this topic - I exchanged my quite new Asus router into TP link td-w8970 and.... of course no change. My wife's packard bell has no problems. Mobiles and tablets - no problems. Only y510p (!). 

Reply
Options

11 Posts

02-19-2014

Czech

18 Signins

109 Page Views

  • Posts: 11
  • Registered: ‎02-19-2014
  • Location: Czech
  • Views: 109
  • Message 150 of 256

Re: New y510p with a wifi problem

2014-02-19, 19:02 PM

Hi,

 

 Lenovo, I switched to Y510 from Acer product and I believed that Lenovo means quality, stable products.

I got 2 moths old notebook Y510 - Wifi Adapter (Intel 7260) - WIndows 8.1 and i got constant everyday drops of wifi. Never hear about a product from company such as yours which offer products that cant have stable connection to the internet.

 

I bought router - nothing

Reinstalled system - nothing

I changed drivers nothing

All my Roomates got no issues  - seriously 8 pages on this topic and nobody gives a f***?- I am sorry but for some of us this is not really that cheep product from low class. Please help me with this issue or can I go to service with this?

 

Thank you

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms