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28 Posts

11-04-2009

Miami, fl

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Re: IdeaPad Shipping / Order discussion

2009-11-13, 1:03 AM

here is my frustrated update!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

credit card charged today!!!!!!!!!!!!!!   ups tracking number still shows as transmitted not picked up   and it is shipping from China!!!!!!!!!!!

 

the 12 hr difference in time seems to be the issue with getting straight answers !!!!

 

not a happy customers I will not receive my computer tomorrow !!!!!!

 

I just want to  _ _ _ _ _ somebody!!!!!!!!!!!!!!

 

Why in this world of technology does it have to be like this

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31 Posts

11-03-2009

USA

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  • Message 732 of 841

Re: IdeaPad Shipping / Order discussion

2009-11-13, 1:09 AM

They still havent taken the money off my credit card.

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31 Posts

11-03-2009

USA

31 Signins

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  • Posts: 31
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Re: IdeaPad Shipping / Order discussion

2009-11-13, 10:17 AM

So what time is it in china right now?  11/13/09 6pm?   No credit card charge and UPS still shows billing information recieved.   I don't suppose UPS is 24/7 in china?

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28 Posts

11-04-2009

Miami, fl

89 Signins

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  • Posts: 28
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  • Location: Miami, fl
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  • Message 734 of 841

Re: IdeaPad Shipping / Order discussion

2009-11-13, 10:33 AM

UPs is denying any wrong doing they are sayning that lenovo is not making package available for them to pick up

and it takes 12 hrs for the bar code scan to register on their site......

 

its all B_ _ _ !!!!  am really pissed

 

 

and yes its 612 pm supposedly lenovo is open till 10pm in china

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28 Posts

11-04-2009

Miami, fl

89 Signins

575 Page Views

  • Posts: 28
  • Registered: ‎11-04-2009
  • Location: Miami, fl
  • Views: 575
  • Message 735 of 841

Re: IdeaPad Shipping / Order discussion

2009-11-13, 10:36 AM

i still have the hold on the card not actual charge yet

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10 Posts

04-02-2009

Lexington

31 Signins

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  • Message 736 of 841

Re: IdeaPad Shipping / Order discussion

2009-11-13, 10:59 AM

Haaaah, 73 pages of frustrated stories about Lenovo Supply chain and shipping. ........ and the saga continues.

 

Its an Outstanding Achievement Lenovo !!!

 

I suffered twice. Once defective unit shipped, that too with more than a week's delay and second time, after a month's wait, they could not fulfill the order ... no specific reason .. they just raised their hands because they did not have the item in stock ....... I am still not clear why did they accepted the order in first place. I will never shop with Lenovo again.

 

It was fun reading to the posts. Wake up guys. My experience tells me that the Lenovo SCM and order fulfillment are horrible - infact an ideal example of failure of SCM and Logistics which can be taken up for a discussion in any MBA class.

 

I am unsubscribing to this thread today. Will never look back to this company who has no commitments towards their buyers  .... I doubt if Lenovo can spell the word "customers loyalty" ........ LOL

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31 Posts

11-03-2009

USA

31 Signins

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Re: IdeaPad Shipping / Order discussion

2009-11-13, 12:18 PM

Hey DColombo incase you don't get your laptop today:

 

 


Shipments may be delayed due to many circumstances If you have ordered a 2 Business Day option and the carrier does not deliver the product within that time frame, then Lenovo will refund the difference in price between the shipping option you selected and the delivery you receive subject to the following conditions:
(a) a product is deemed delivered when the carrier attempts delivery to the shipping address provided by the customer, even if no one is present to receive the shipment (note: UPS requires signature to accept shipment);
(b) you must notify Lenovo customer service that you are eligible for this refund within twenty one (21) days of the date your order is delivered -- requests after twenty one days are not eligible for the refund; and
(c) all requests are subject to verification by Lenovo and all decisions regarding eligibility for these refunds shall be made by Lenovo in its discretion. To notify Lenovo about a delayed shipment or if you have any questions concerning shipping, please call 1-866-42-THINK

 

Technically Lenovo said it shipped on 11/11 ;)

 

Edit:  I can not believe Lenovo hasn't taken their money yet.  I am going to call them later today to see whats up.   On another note its Friday the 13th :smileysad:

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28 Posts

11-04-2009

Miami, fl

89 Signins

575 Page Views

  • Posts: 28
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  • Location: Miami, fl
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  • Message 738 of 841

Re: IdeaPad Shipping / Order discussion

2009-11-13, 15:16 PM

2 day service 10 bucks id pay double that to have it here today

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31 Posts

11-03-2009

USA

31 Signins

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  • Posts: 31
  • Registered: ‎11-03-2009
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  • Message 739 of 841

Re: IdeaPad Shipping / Order discussion

2009-11-13, 18:58 PM

2 people confirming ground shipping has been picked up. going to FL and MD both showing 11/19 arrival

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28 Posts

11-04-2009

Miami, fl

89 Signins

575 Page Views

  • Posts: 28
  • Registered: ‎11-04-2009
  • Location: Miami, fl
  • Views: 575
  • Message 740 of 841

Re: IdeaPad Shipping / Order discussion

2009-11-13, 19:03 PM

i just spoke with ups they do not show a pick up as of yet for mine

 

did u speak with lenovo

 

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