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1 Posts

04-19-2012

London

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  • Posts: 1
  • Registered: ‎04-19-2012
  • Location: London
  • Views: 33
  • Message 1 of 2

Poor customer service

2012-04-19, 13:18 PM

I handed in my laptop – less than five months old – for repair on April 10 and have just been told it would have to wait for up to a month (!) until I get it back.

 

No offer for a replacement or to speed up the process. I'm a journalist and need my laptop (and the programmes installed - i.e. Photoshop) every day for work. Selling faulty products is one thing, being slow resolving them is another.

 

This is poor customer service, Lenovo.

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135 Posts

08-22-2011

Singapore

1998 Signins

48597 Page Views

  • Posts: 135
  • Registered: ‎08-22-2011
  • Location: Singapore
  • Views: 48597
  • Message 2 of 2

Re: Poor customer service

2012-04-23, 6:01 AM

Hi Stefanie,

 

I'm sorry to hear about your experience.

I would like to try escalating the matter for a better resolution.

 

I've sent a request for additional information via private messaging. Please let me know.

 

thanks!

regards

lak_sg


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