Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo P, Y and Z series Notebooks
All Forum Topics
Options

31 Posts

08-03-2012

Brazil

27 Signins

106 Page Views

  • Posts: 31
  • Registered: ‎08-03-2012
  • Location: Brazil
  • Views: 106
  • Message 1 of 13

Sound and video freezes Lenovo y570

2012-08-17, 4:31 AM

I got my lenovo y570 for 2 months now, and one week early I was playing diablo 3 one time and the computer was totally frozen I had to turn off and on again when I entered the game it was lagging for something like 10 seoncds then it got normal, till this date nothing have happened.

But after that, it happens very rare I use the computer all day and it only happens one maximum two times a day, its a quick sound and video frezze, not a frezze on sound its more like an distortion, and it not only happens when playing but sometimes just listening to music, its very quickly half a second and its gone. It looks like random because I can't reproduce till now I experienced it one time on skype two times when just listening to music and at about 3 times on game, in one week. I keep the optimus button active all the time so I won't have trouble forgetting to turn on, guess its not that but it costs nothing to say. Does anyone have any idea what can that be? Thanks.

Reply
Options

833 Posts

04-14-2012

İstanbul

856 Signins

12746 Page Views

  • Posts: 833
  • Registered: ‎04-14-2012
  • Location: İstanbul
  • Views: 12746
  • Message 2 of 13

Re: Sound and video freezes Lenovo y570

2012-08-17, 11:26 AM

Hi,

 

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Y570-video-and-sound-randomly-freezes-for-a-short-period-of-time/m-p/699261#M52296

 

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Y560p-Intermittent-momentary-video-hang-freeze/m-p/425837#M37185

 

these links may help.

Reply
Options

31 Posts

08-03-2012

Brazil

27 Signins

106 Page Views

  • Posts: 31
  • Registered: ‎08-03-2012
  • Location: Brazil
  • Views: 106
  • Message 3 of 13

Re: Sound and video freezes Lenovo y570

2012-08-17, 14:32 PM

I read and I'll pay attention next time that it happens I'll mark the time and check the log and post here later. Thanks.

Reply
Options

833 Posts

04-14-2012

İstanbul

856 Signins

12746 Page Views

  • Posts: 833
  • Registered: ‎04-14-2012
  • Location: İstanbul
  • Views: 12746
  • Message 4 of 13

Re: Sound and video freezes Lenovo y570

2012-08-17, 15:26 PM

You're welcome.

Reply
Options

44 Posts

03-06-2012

Serbia

133 Signins

662 Page Views

  • Posts: 44
  • Registered: ‎03-06-2012
  • Location: Serbia
  • Views: 662
  • Message 5 of 13

Re: Sound and video freezes Lenovo y570

2012-08-19, 4:57 AM

Just to sum up my tread so you don't have to read it all the way. I uninstalled the McAfee and the problem went away. Don't know how or why but it just did. Try checking the process tab in the task manager to see if there is a CPU heavy process that matches your lags, if so try killing it or uninstalling the SW it belongs to. And a heads up, search up the process name first so you don't kill some process that is essential for the wellbeing of the machine.
And another thing, as far as i remember those logs didn't helped me in anyway. I can be wrong but thats what i remember.
Good luck in finding the sollution and if you do share it in other threads, it just might help some other frustrated y570 owner :)

Reply
Options

833 Posts

04-14-2012

İstanbul

856 Signins

12746 Page Views

  • Posts: 833
  • Registered: ‎04-14-2012
  • Location: İstanbul
  • Views: 12746
  • Message 6 of 13

Re: Sound and video freezes Lenovo y570

2012-08-19, 9:38 AM

Hi again Adahyl

 

now that i think of it,may be a long shot ( or maybe not)

 

it would pay,to run a scan for malware.

 

please go to  http://www.eset.com/us/online-scanner/

 

check mark all appropriate boxes including 'check archives,

 

click on advanced settings and checkmark ''scan for pottentialy unsafe apps.

 

Disable your antivirus just before the scan starts,and remember to re-enable it afterwards.

 

And if you do have McAfee,that really has been found to cause these issues,

 

so yes disable or un-install it,will be best.

 

Let us know what happens.

Reply
Options

31 Posts

08-03-2012

Brazil

27 Signins

106 Page Views

  • Posts: 31
  • Registered: ‎08-03-2012
  • Location: Brazil
  • Views: 106
  • Message 7 of 13

Re: Sound and video freezes Lenovo y570

2012-08-23, 15:48 PM

I used the recovery key 7 days ago and did the clean install like said here:

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/IdeaPad-Y570-Updated-Drivers/td-p/757665

Because somehow when I installed the described driver of nvidia there the internet wouldnt conect nor wifi neither by cable, anyway the internet is okay now.

 

I got 5 days without this problem, yesterday at 11pm I got the problem while playing Diablo III and two times again till now (12pm). I scanned the computer with that website and got those malwares above, as I had it 5 days free after formating I'm thinking that it might be the malware of something that I downloaded that time and again after formating. I'll wait to see if it's going to happen again after taking the malwares off. By the way I checked the windows log and there was nothing there on the time of the problem.

 

C:\Users\Adahyl\AppData\Local\Temp\is701137889\15723332_Setup.EXE Win32/OpenCandy application cleaned by deleting - quarantined
C:\Users\Adahyl\Downloads\daemon-tools-lite-44540315-baixaki-32-bits.exe a variant of Win32/InstallCore.AL application cleaned by deleting - quarantined
C:\Users\Adahyl\Downloads\DaemonTools.exe Win32/OpenCandy application cleaned by deleting - quarantined

 

The only warning I'm getting from system logs is The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 5 seconds since the last report.

 

Thanks for your help and time.

I'll let you know if the problem persists.

Reply
Options

31 Posts

08-03-2012

Brazil

27 Signins

106 Page Views

  • Posts: 31
  • Registered: ‎08-03-2012
  • Location: Brazil
  • Views: 106
  • Message 8 of 13

Re: Sound and video freezes Lenovo y570

2012-08-23, 16:03 PM

I got again the problem, taking the malware off didnt worked. I'll wait till you read the message and if you have no further idea I'll try to uninstall mcaffe, I wanted to keep it because my internet gives me mcaffe for free but if there is no other way...

Reply
Options

31 Posts

08-03-2012

Brazil

27 Signins

106 Page Views

  • Posts: 31
  • Registered: ‎08-03-2012
  • Location: Brazil
  • Views: 106
  • Message 9 of 13

Re: Sound and video freezes Lenovo y570

2012-08-23, 22:56 PM

Just to give you more information, just got the problem while on only skype so it's not just in game.

Reply
Options

44 Posts

03-06-2012

Serbia

133 Signins

662 Page Views

  • Posts: 44
  • Registered: ‎03-06-2012
  • Location: Serbia
  • Views: 662
  • Message 10 of 13

Re: Sound and video freezes Lenovo y570

2012-08-24, 2:56 AM

Before uninstaling it try this first, it may work. Find and stop all real time modules on McAfee(update checker, real time protection, firewall and what not) just leave the on-demand scanner functional. If it doesnt work, just uninstall the **bleep** thing, it's a pathetic piece of software anyway.
Browse through this thread, you'll get the picture:
http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Ideapad-y470-y570-audio-stuttering/td-p/566891/page/6

maybe this one too:
http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Graphic-Sound-Problem-with-Y580/td-p/801023/page/2

McAfee is the problem, get rid of it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms