Lenovo,
I would like you all to know how disappointed I am in Lenovo. I ordered an IdeaPad Y510P on Tuesday evening for $950, directly from the Lenovo website as a "Weekly Deal". The specs are phenomenal for the price, and the shipping was incredibly fast. I received the package today. I booted up the Laptop and registered it, signed into Windows and set up my Wireless connection.
This is where the trouble started...
My wireless connection dropped every 2-3 minutes like clock work. Forcing me to continuously re-connect each time.
So I hardwired the laptop to my modem directly. No problems.
I surfed like this for an hour to ensure it was not my connection and connected multiple other devices to the wireless network with no issue.
I attempted with the IdeaPad once more hoping it would work, and I had the same issue.
I contacted Lenovo Tech Support to resolve the issue, who insisted that if I required any assistance for the issue I was describing, I would need to pay $79 up front. Alternatively, I also had the option to opt for Microsoft Support at $299 or Premier Lenovo Tech Support for $199.
I advised that this laptop did have a 30 day warranty and I could just as well send the laptop back if the issue would not be resolved rather than pay $80-$199. The rep suggested that is what I do if i did not want to pay for additional support.
I am incredibly disappointed in this company after hearing so many GREAT reviews about their products. Not only is it unfair to ship an item with a faulty WIFI adapter and expect the customer to pay some absurd additional fee to have it supported (Within the first hour of turning it on might I add), but to have a customer service/technical support rep suggest that the customer should just send the laptop back and receive a refund rather than just fix what I assume is a driver issue is asinine. I truly hope someone at Lenovo reads this and provides some sort of logical resolution or I will be sending this machine back for a refund and advising anyone I know in the future to steer clear of this company.
Regards,
-Daniel Betthauser