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28 Posts

08-17-2013

USA

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Trouble with Y510P, loss of internet, refusing to update and freezing

2013-08-17, 0:24 AM

I just recived my new laptop today, and I have never had this much trouble setting thigns up before.  I'm guessing that most of my issues is due to Windows 8 in general, but it is still agrivating none the less.

 

For whatever reason, the internet connection on my laptop just drops.  No notifications, and it says I'm still connected to the router, I just don't have connection to the internet.  I fix this by disconnecting/reconnecting to my network, but its agrivated to have to do this every 2-4 minutes.

 

Windows says that there are 51 updates, but that "it won't update till the maintenance for my convieneince", I'm wonding if this is the trouble with my wireless.  I'm not sure how to convince windows that I WANT it to update, not wait hopping that it will update.

 

While this is agrivateing enough as it is, it becomes more agrivateing when the computer locks up for 10+ minutes at a time while trying to install programs.  There was even a time when the I could not get the startup screen to switch to the log in.  It eventually did after many minutes of waiting, and closing/opening the monitor.

 

 

Is there anything I can do about the internet issue? 

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966 Posts

01-28-2013

United States

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Re: Trouble with Y510P, loss of internet, refusing to update and freezing

2013-08-17, 0:32 AM

Follow the second post from this thread by LenBlazer: http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/z500-wifi/td-p/1208108

 

If successful, your WiFi driver version should be 14.8.8.75 which is provided by Microsoft.

 

As for Windows Updates, don't let everything install all at once. You can do the security update first then the rest.

Lenovo Y470: i7-2670QM | 8 GB DDR3 1333 MHz RAM | Nvidia GeForce GT 550M | 500 GB 7200 RPM Seagate HDD | ASUS PCE-AC56 802.11ac Network Adapter | Windows 7 Professional 64-bit

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This helped me too

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28 Posts

08-17-2013

USA

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Re: Trouble with Y510P, loss of internet, refusing to update and freezing

2013-08-17, 1:46 AM

So far so good, the internets been working just fine for me after doing that.

 

As for the windows update, I wanted to do the updates, but windows 8 wouldn't  let me start the updates. Telling me I had to wait for the regularly scedualed maintenance.

 

Than you again for helping with the internet, makes a huge difference.

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2 Posts

10-12-2013

Phoenix

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I have filed multiple complaints and no response. I have had this machine for 5 hours.

2013-10-12, 8:09 AM
Lenovo,
 
I would like you all to know how disappointed I am in Lenovo. I ordered an IdeaPad Y510P on Tuesday evening for $950, directly from the Lenovo website as a "Weekly Deal". The specs are phenomenal for the price, and the shipping was incredibly fast. I received the package today. I booted up the Laptop and registered it, signed into Windows and set up my Wireless connection. 
 
This is where the trouble started... 
 
My wireless connection dropped every 2-3 minutes like clock work. Forcing me to continuously re-connect each time. 
 
So I hardwired the laptop to my modem directly. No problems.
 
I surfed like this for an hour to ensure it was not my connection and connected multiple other devices to the wireless network with no issue. 
 
I attempted with the IdeaPad once more hoping it would work, and I had the same issue. 
 
I contacted Lenovo Tech Support to resolve the issue, who insisted that if I required any assistance for the issue I was describing, I would need to pay $79 up front. Alternatively, I also had the option to opt for Microsoft Support at $299 or Premier Lenovo Tech Support for $199. 
 
I advised that this laptop did have a 30 day warranty and I could just as well send the laptop back if the issue would not be resolved rather than pay $80-$199. The rep suggested that is what I do if i did not want to pay for additional support. 
 
I am incredibly disappointed in this company after hearing so many GREAT reviews about their products. Not only is it unfair to ship an item with a faulty WIFI adapter and expect the customer to pay some absurd additional fee to have it supported (Within the first hour of turning it on might I add), but to have a customer service/technical support rep suggest that the customer should just send the laptop back and receive a refund rather than just fix what I assume is a driver issue is asinine. I truly hope someone at Lenovo reads this and provides some sort of logical resolution or I will be sending this machine back for a refund and advising anyone I know in the future to steer clear of this company. 
 
Regards,
 
-Daniel Betthauser
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13866 Posts

12-07-2009

CZ

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Re: I have filed multiple complaints and no response. I have had this machine for 5 hours.

2013-10-12, 9:47 AM
hi daniel,

there are few threads about connection dropping issue with ideapad systems. please, refer this thread first and search the forum as "wireless issue" or " wireless problems" or " connection drops"

i believe you'll find suggestions and hopefully a solution, too


Due to my absence, I may not reply your posts and/or personal messages

http://www.krasotaiskusstva.com
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248 Posts

02-21-2013

Ohio

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Re: I have filed multiple complaints and no response. I have had this machine for 5 hours.

2013-10-12, 21:16 PM

Best suggestion, though not supported by Lenovo is to mod the BIOS and put in a functioning wireless adapter instead of the 2230. For some reason Lenovo insists on forcing it's customers to use an inadequate and completely useless network card.

 

I went with a Intel Wireless-AC 7260, absolutely no complaints with this card.

___________________________________________________________________________________________________________________
Lenovo Ideapad Y500 | Intel® Core™ I7-3630M @2.4GHz | 8GB 1600MHz DDR3 RAM | Nvidia® Geforce™ GT 750M | 120GB Mushkin Atlas Deluxe mSATA SSD | 1TB Samsung Spinpoint M8 5400RPM HDD | 1080p Lenovo Display | Intel® Dual Band Wireless-AC 7260
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2 Posts

10-12-2013

Phoenix

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  • Message 7 of 9

Re: I have filed multiple complaints and no response. I have had this machine for 5 hours.

2013-10-12, 22:01 PM

Thanks for the info, was it difficult to replace the card and mod the bios?

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248 Posts

02-21-2013

Ohio

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Re: I have filed multiple complaints and no response. I have had this machine for 5 hours.

2013-10-13, 1:10 AM

It's no harder than replacing the SSD. If you've replaced any hardware in a computer before it's quite simple. It just takes patience and you must be very careful.

___________________________________________________________________________________________________________________
Lenovo Ideapad Y500 | Intel® Core™ I7-3630M @2.4GHz | 8GB 1600MHz DDR3 RAM | Nvidia® Geforce™ GT 750M | 120GB Mushkin Atlas Deluxe mSATA SSD | 1TB Samsung Spinpoint M8 5400RPM HDD | 1080p Lenovo Display | Intel® Dual Band Wireless-AC 7260
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3 Posts

03-06-2014

Florida

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  • Message 9 of 9

Re: I have filed multiple complaints and no response. I have had this machine for 5 hours.

2014-03-11, 23:53 PM

any chance of getting a bit more detailed info on the bios changes?

 

thanks

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