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25 Posts

05-10-2015

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Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-10-29, 4:11 AM

Hello, I'm unable to upgrade the NVIDIA GTX 960M video driver on my Y50-70 running Windows 10. The version of NVIDIA driver I currently have installed is 353.62.

 

When I try to install the latest driver using NVIDIA's GeForce Experience, it tries to install but I then receive a message that the driver install failed and then Device Manager shows the NVIDIA video card as a 3D Video Controller with an exclamation mark beside it under Other Devices. The same issue occurs if I use the Upgrade Driver Software option in Device Manager.

 

 

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35 Posts

06-27-2015

Egypt

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Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-10-29, 16:13 PM

check that link

http://www.custompcguide.net/2-methods-to-fix-nvidia-installer-failed-issue-for-geforce-video-cards/

 

i hope this is informative for you :) 

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35 Posts

06-27-2015

Egypt

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Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-10-29, 4:33 AM

first: uninstall nvidia control panel + nvidia geforce experience 

 

second: download and install the latest nvidia driver for your GTX 960M gpu using link below ...

http://www.nvidia.com/Download/index.aspx?lang=en-us

 

the latest one i have is 358.50 (windows 10)

Capture.PNG

 

regards

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25 Posts

05-10-2015

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Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-10-29, 4:46 AM

Do you mean uninstall the NVIDIA driver and GeForce Experience apps, reboot then install the new driver?

 

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25 Posts

05-10-2015

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Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-10-29, 5:09 AM

I uninstalled both the 353.62 NVIDIA driver and GeForce Experience, rebooted, downloaded the new driver from the link you gave me and ran it. Unfortunately, the driver install failed:

 

Nvidia driver error.jpg

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35 Posts

06-27-2015

Egypt

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Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-10-29, 16:09 PM

mmmmm check if nvidia driver working properly or not from Run > devmgmt.msc 

you should see something like that under display adaptorers ...

Capture.PNG

 

Also, you can check log files for nvidia geforce experience installation to know why it can;t be installed (reason).

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35 Posts

06-27-2015

Egypt

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  • Posts: 35
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  • Message 6 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-10-29, 16:13 PM

check that link

http://www.custompcguide.net/2-methods-to-fix-nvidia-installer-failed-issue-for-geforce-video-cards/

 

i hope this is informative for you :) 

0 person found this solution to be helpful.

This helped me too

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25 Posts

05-10-2015

United States of America

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  • Posts: 25
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  • Message 7 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-10-31, 23:35 PM
okmh18, I followed method 2 in the document you had linked me to. I didn't have to use Step B's instructions as I was able to run setup from the C:\Drivers\NVIDIA folder that contained the 358.50 driver files.
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35 Posts

06-27-2015

Egypt

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  • Posts: 35
  • Registered: ‎06-27-2015
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  • Message 8 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-11-01, 0:49 AM

Nice, everything is okay now ?

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25 Posts

05-10-2015

United States of America

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  • Message 9 of 9

Re: Unable to upgrade NVIDIA GTX 960M video driver on Y50-70 laptop running Windows 10

2015-11-01, 2:39 AM

Yes!

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