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12-11-2009

Dallas, TX

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WOW! Great Support! Ideapad Y510 Display Hinge

2009-12-11, 21:35 PM

One display hinge broke on my 2+ yr old IdeaPad Y510.  Couldn't open the laptop.  It was out of warranty, so I called Lenovo support to see how much it would cost to repair.  The answer?  Nothing, nada.  They were very friendly and helpful.  A shipping box arrived a few days later.  I mailed it (postage prepaid).  A week or so later, it's back and fixed.  Amazing customer service!  Quickly turned me from swearing I'd never touch a Lenovo again to being a customer for life.  I can't say enough about how great this experience was.

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994 Posts

03-10-2009

Michigan

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Re: WOW! Great Support! Ideapad Y510 Display Hinge

2009-12-11, 22:42 PM

Hi PMcDallas,

 

Welcome to the Lenovo forum! :smileyhappy:

 

Your post just made my day!

Very few people come here to post a positive experience, THANK YOU for doing so.

It's refreshing to read about Lenovo getting it right. I think they probably get it right more often than not, but you'd never guess that from just looking at the posts in this forum. I don't mean that as a criticism of this forum. A major purpose for it is to solve problems -- so that's what you see here, by and large. (If you're lucky you see the problem's solution as well. :smileytongue: )

 

Your experience and reaction reminded me of my own first experience with Lenovo / IBM ThinkPad service. I'd purchased a used X60 that turned out to have its hard drive (including the restore partition) wiped. Luckily it was still under warranty. Service answered the phone very quickly, in native English, and knew exactly what I needed; they shipped me the restore CDs very quickly, at no charge. I remember thinking: "This is how it should be!" And being very glad I'd joined the ThinkPad "club". Naturally, a person gets used to this level of service very quickly. One of Lenovo's challenges is to maintain excellent service while remaining (or becoming) cost-competitive. I hope they can do it! For their sake and ours.

 

I guess I've run on long enough.

 

But wanted to say THANKS for taking the time to post your positive experience. :smileyhappy:

 

Best regards,

Frank

---------

Results of Your Ideal Business-Class Laptop survey, concluded 2009-07-29.

Did someone help you?
Say thanks! with a kudo.
Even better: Pay it forward, help someone else. :smileyhappy:
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9351 Posts

11-27-2007

SK

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Re: WOW! Great Support! Ideapad Y510 Display Hinge

2009-12-11, 22:56 PM

Andy  

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9351 Posts

11-27-2007

SK

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Re: WOW! Great Support! Ideapad Y510 Display Hinge

2009-12-11, 22:58 PM

Andy  

______________________________________


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos

Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

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374 Posts

02-13-2009

US

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Re: WOW! Great Support! Ideapad Y510 Display Hinge

2009-12-11, 23:32 PM

 


wrote:

One display hinge broke on my 2+ yr old IdeaPad Y510.  Couldn't open the laptop.  It was out of warranty, so I called Lenovo support to see how much it would cost to repair.  The answer?  Nothing, nada.  They were very friendly and helpful.  A shipping box arrived a few days later.  I mailed it (postage prepaid).  A week or so later, it's back and fixed.  Amazing customer service!  Quickly turned me from swearing I'd never touch a Lenovo again to being a customer for life.  I can't say enough about how great this experience was.


 

That is great man.. good to hear it.

 

Thinkpad T500-2081 CTO | T9400 2.53GHz | 8 GB RAM | ATI HD3650 + Intel GM45 | 15.4" LED WXGA+ | Windows 10 | ATI Catalyst 13.1 (non-switchable)
Thinkpad 390x | PII 333 | 256mb ram | NeoMagic 256AV | SVGA LCD | OS/2 v4.52
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69 Posts

04-09-2009

USA

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Re: WOW! Great Support! Ideapad Y510 Display Hinge

2009-12-12, 1:30 AM

That's very reassuring.

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27 Posts

10-25-2008

USA

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Re: WOW! Great Support! Ideapad Y510 Display Hinge

2009-12-17, 1:10 AM

Not for Y710 owners!!!

Hinge is exactly the same, yet Lenovo refuses to pay for the defect.

Mine broke a few months after warranty and they are charging me saying that the problem only applies to the Y510.

I never abused my computer, it has never been dropped, and it was always taken cared for...

Hmmm. this Sucks!

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3965 Posts

11-20-2007

US

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Re: WOW! Great Support! Ideapad Y510 Display Hinge

2010-10-29, 21:24 PM

keep-calm-it-s-a-thinkpad-sm2.jpg

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Jane
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2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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