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18 Posts

05-08-2010

Poland

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Warranty in Poland - IdeaPad Y550P

2011-01-24, 9:36 AM

I am trying to send my IdeaPad Y550P for service in Poland and coming across lots of difficulties.  

I bought my laptop in the States and had it serviced there once.  It's still in warranty, but the cost of mailing it to the States is prohibitive and it's time-consuming.  

Does anyone know how best to contact service here in Poland?

 

thank you.

 

IdeaPad Y550P

model 3241-56U

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18 Posts

05-08-2010

Poland

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  • Posts: 18
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Re: Warranty in Poland - IdeaPad Y550P

2011-01-24, 13:11 PM

payphone sounds like a good idea.  thank you.  I am in a small town of 3K, so no hotels here.

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1043 Posts

07-14-2010

Canada

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Re: Warranty in Poland - IdeaPad Y550P

2011-01-24, 12:34 PM

Call 0800-702-062

 

9AM - 6PM
Monday - Friday

 

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Tap that kudos button if I helped ^^
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18 Posts

05-08-2010

Poland

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Re: Warranty in Poland - IdeaPad Y550P

2011-01-24, 12:57 PM

that number 800-702-062 can only be called from a ground line.  I am using a cell phone and have no access to any other one.

I tried to call all IBM/Lenovo numbers available online for Poland: 

22 878 6999

22 760 7300

22 465 0999

none of them can assist with IdeaPad Y series in warranty.

Only one number that has any promise is Lenovo hardware support 22-395-6476, and it's not responsive. Although, when I first called it this morning someone answered and identified it as Lenovo, but hung up after I asked to speak to someone in English.  since then all calls are unanswered.  today is a regular work day in Poland, and I am suspicious this is just a way of dealing with unwanted business - some sort of "don't pick up" list.

this is getting really frustrating and I am about to question the terms of Lenovo international warranty through consumer protection agency here in EU.  When I dealt with Lenovo customer service in the States, it was an easy and rewarding experience, without any problems.

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1043 Posts

07-14-2010

Canada

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Re: Warranty in Poland - IdeaPad Y550P

2011-01-24, 13:09 PM

Only thing I can recommend is find a land line. Courtesy phone at a hotel. Payphone.

←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗
Tap that kudos button if I helped ^^
←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗
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18 Posts

05-08-2010

Poland

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  • Message 5 of 5

Re: Warranty in Poland - IdeaPad Y550P

2011-01-24, 13:11 PM

payphone sounds like a good idea.  thank you.  I am in a small town of 3K, so no hotels here.

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