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42 Posts

08-26-2010

lucknow, india

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Windows 7 freezes with black screen upon boot

2011-06-23, 16:18 PM

Hello

I have a lenovo Y560( i5 430M, ati 5730). It came with win 7 Home Premium 64 bit. My laptop was working perfectly few days back. I was playing game on my laptop and suddenly it shut down itself. I thought it might be because of over heat. So, every time i tried to restart my laptop, the windows welcome screen came and all of a sudden, screen turned black ( screen closed ) and laptop froze. Upon next startup, en error came, " a recent hardware or software change might have caused the problem", asked to repair my laptop and i tried to repair my laptop, but it failed. I tried using One Key Recovery feature, but it didnt help.

 

So, i then installed new copy of Windows( Win 7 ultimate 64 bit) , downloaded all drivers from http://consumersupport.lenovo.com/in/en/DriversDownLoads/APR_Driver_List.aspx?CategoryID=661448&OS=Windows%207%2064bit&cid=0 . Every driver installed successfully ( including onboard video card driver) except for the AMD Graphics Driver, v 8.772 , with an error "C:\windows\system32\atiadlxy.dll is either not designed to run on Windows or it contains an error. Try installing the program again using original installation media or contact system admin or software vendor" . I installed it many of times deleting the old one but it was unsuccessful. I then installed AMD driver from recovery drive. It installed successfully, asked to restart the laptop and again the black screen came and laptop froze. 

I then booted my laptop in safe mode with networking, disabled ATI driver( keeping onboard video driver enabled) and restarted the laptop. It booted successfully giving the " ...... not designated to run on Windows or it contains .... " error. i tried "scan hardware change"  on the VGA Device ( as it shows for video card ) and gives the error that "Driver not intended for this platform".


 

so, whts the problem, is it the hardware or the software? Please help me!

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14 Posts

06-23-2011

Toronto

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Re: Windows 7 freezes with black screen upon boot

2011-06-23, 23:33 PM

This stuff happens with ATI software, imo their hardware is good and cheaper, but not as great in application/driver support. Instead of downloading the drivers from the lenovo website, use AMD's/ATI's and download the latest Catalyst Control Center, and then let that software download/install the latest 5730 drivers. http://support.amd.com/us/gpudownload/Pages/index.aspx

 

It is recommended that you first uninstall and clean (using a driver clearner software, as a regular control panel uninstall just wont remove everything; I recomend driver sweeper) your current ATI drivers.

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42 Posts

08-26-2010

lucknow, india

102 Signins

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  • Posts: 42
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  • Message 3 of 8

Re: Windows 7 freezes with black screen upon boot

2011-06-24, 5:31 AM

@bloodshot772,I did as you said. AMD Catalyst Control Suite is not downloading. An error is coming, " AMD Catalyst Mobility cannot be downloaded due to incompatible hardware/software on your computer. The version of your graphics adapter is not supported. Please contact your notebook manufacturer for a graphics driver update"

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13866 Posts

12-07-2009

Czech Republic

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Re: Windows 7 freezes with black screen upon boot

2011-06-24, 13:56 PM
try to perform clean windows installation by pressing one key recover button. if the issue persists, i suggest you to contact lenovo support line due to you may have hardware issue.


Due to my absence, I may not reply your posts and/or personal messages

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42 Posts

08-26-2010

lucknow, india

102 Signins

1457 Page Views

  • Posts: 42
  • Registered: ‎08-26-2010
  • Location: lucknow, india
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  • Message 5 of 8

Re: Windows 7 freezes with black screen upon boot

2011-06-24, 20:23 PM
@yigit, as i said, i have performed the one key recovery, but it didnt help. I took the laptop to the service center, and they say that mobo is gone. tht would be 2nd mobo replacement in last 6 months(considering that i bought laptop just 8 months back) . I am very disappointed with the quality of the product lenovo makes, or it transports to India. Hope someone listens to me!
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13866 Posts

12-07-2009

Czech Republic

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Re: Windows 7 freezes with black screen upon boot

2011-06-25, 15:02 PM
please, keep us informed.


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42 Posts

08-26-2010

lucknow, india

102 Signins

1457 Page Views

  • Posts: 42
  • Registered: ‎08-26-2010
  • Location: lucknow, india
  • Views: 1457
  • Message 7 of 8

Re: Windows 7 freezes with black screen upon boot

2011-06-26, 11:29 AM
@yigit, what is wrong with the laptop that its mobo is broke for the 3rd time in less than a year? should i take some precautions in using laptop? i am very worried about this fact! Do reply..
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13866 Posts

12-07-2009

Czech Republic

9008 Signins

170464 Page Views

  • Posts: 13866
  • Registered: ‎12-07-2009
  • Location: Czech Republic
  • Views: 170464
  • Message 8 of 8

Re: Windows 7 freezes with black screen upon boot

2011-06-26, 14:09 PM
i'm not sure ( warranty conditions may change by country ) but lenovo should give you new system if the issue persists more than 3 times.


Due to my absence, I may not reply your posts and/or personal messages

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