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5 Posts

02-03-2016

United States

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Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-03, 21:56 PM

Hello everyone. So i bought this Y50-70 like 3 weeks ago. In these 3 weeks, i got too many times of shutting down for no reason. The screen just freezed for 2 seconds and then pop shut off without any warning. The happened to me since the first day i recived my laptop. I ran the solotion center check and it is passed. Can anyone help me to solve this issue? Thank you.

 

Spec: 

4th Generation Intel Core i7-4720HQ Processor (2.60GHz 1600MHz 6MB)

Windows 10 Home 64

15.6" Ultra HD IPS LED Backlit (3840x2160)

16.0GB PC3L-12800 DDR3L SDRAM 1600 MHz

512GB SSD SATA

NVIDIA GeForce GTX 960M 4GB

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3628 Posts

04-02-2014

Mexico

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Re: Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-04, 16:36 PM

Could you please tell us what task you were doing when the laptop usually shuts down?

Does it make any sound or just shuts down?

Does it start again automatically or you have to press  the power button?

Are you on battery or connected to power when this happens?

Have you monitored your normal/gaming temperatures?

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
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5 Posts

02-03-2016

United States

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Re: Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-05, 10:33 AM

The shut downs happen randomly, one time the laptop was just stiting there without doing anything. 

it has sound , like pop , and i have to press the power button to turn on again. It has happened with battery connected and not connected. It happened while gamming and just browing websties or using words. 

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3628 Posts

04-02-2014

Mexico

2555 Signins

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  • Posts: 3628
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  • Location: Mexico
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  • Message 4 of 9

Re: Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-05, 15:03 PM

Seems like some hardware problem to me.

You should consider sending it in for repair or return the laptop as its still within 30 days of purchase. I believe that Lenovo charges stocking fee for returns in most countries.

 

You sould contact support by phone in your country. Go to this page, enter your model and you will be presented with several options -

 

http://support.lenovo.com/uu/en/

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
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15 Posts

04-18-2015

Schweiz

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Re: Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-07, 16:11 PM

And wich wifi card you are using ? I have a problem too but i do some change in wifi settings and now i dont have crashing. 

I have intel dualband wifi card 7260ac

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5 Posts

02-03-2016

United States

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  • Message 6 of 9

Re: Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-07, 21:48 PM

Intel(R) Dual Band Wireless-AC 7260

 

Same with yours. Please let me know what is the setting. After you told me about the setting, i reallized every crashes is connected the wifi. However, i don't think there is any crash that happen while connceting to the ethernet. 

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15 Posts

04-18-2015

Schweiz

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Re: Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-07, 22:00 PM

Try this

Please check the settings of the Network Adapter in Device Manager. Go to Device Manager -> Network Adapters -> right click wireless [wireless adapter driver/name] -> Properties -> click the Power Management tab -> On the Power Management tab, click to remove the check in the box next to Allow the computer to turn off this device to save power -> Select OK.Y ou may restart the unit.

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5 Posts

02-03-2016

United States

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  • Posts: 5
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Re: Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-07, 22:04 PM

Ok thank you. Hopefullu it won't happen again. 

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15 Posts

04-18-2015

Schweiz

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  • Posts: 15
  • Registered: ‎04-18-2015
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  • Message 9 of 9

Re: Y50-70 freezed for 2 seconds and then crash/shut down

2016-02-07, 22:10 PM

Did you have last build windows 10(1511) I have another problem by boot with all new drivers and last bios update 3.03 see this please

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y50-70-Issuse-with-bios-or-grafik-card/td-p/2264473

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