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8 Posts

04-24-2015

United States of America

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Y50 Screen Replacement

2015-04-27, 1:24 AM

I ordered a Y50 (which I'm using right now) a few weeks ago, and I ordered a model with "FHD IPS LED" display. I realized that my display is not IPS due to the bad viewing angles and bad color gamut. I was wondering if I can send it to Lenovo to get this corrected without charge, since I ordered it with IPS. Although I can stick with my TN, I kinda feel cheated by this whole thing and want to investigate a free correction that I deserve. Can someone answer this?

 

Thanks in advance.

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46 Posts

04-05-2015

Spain

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Re: Y50 Screen Replacement

2015-04-28, 10:17 AM

Does your saved order list an IPS screen? If so get back onto customer service and insist it is exchanged for the paid for model? You have been sent a lower spec machine.

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8 Posts

04-24-2015

United States of America

14 Signins

67 Page Views

  • Posts: 8
  • Registered: ‎04-24-2015
  • Location: United States of America
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Re: Y50 Screen Replacement

2015-04-27, 18:57 PM

bump please!

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46 Posts

04-05-2015

Spain

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Re: Y50 Screen Replacement

2015-04-27, 21:49 PM

Did you order through Lenovo online or through another channel, or a store? Wherever, if your order confirmation is for a laptop with an IPS screen, and you paid for that, I would insist it be changed for the correct model, no ifs and buts? This is depending on how long since you have purchased the laptop of course.

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8 Posts

04-24-2015

United States of America

14 Signins

67 Page Views

  • Posts: 8
  • Registered: ‎04-24-2015
  • Location: United States of America
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Re: Y50 Screen Replacement

2015-04-27, 23:39 PM
I ordered it online. My confirmation came with an IPS screen. How do I insist to Lenovo? I purchased it 4 weeks ago.
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46 Posts

04-05-2015

Spain

47 Signins

1043 Page Views

  • Posts: 46
  • Registered: ‎04-05-2015
  • Location: Spain
  • Views: 1043
  • Message 5 of 5

Re: Y50 Screen Replacement

2015-04-28, 10:17 AM

Does your saved order list an IPS screen? If so get back onto customer service and insist it is exchanged for the paid for model? You have been sent a lower spec machine.

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