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15 Posts

01-09-2013

Netherlands

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  • Registered: ‎01-09-2013
  • Location: Netherlands
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  • Message 11 of 16

Re: Y500 bluetooth failure after sleep Windows 8

2013-02-14, 9:50 AM

A fresh Windows 8 install didn't solve the problem. Any other ideas?

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67 Posts

12-06-2012

Seoul, Korea

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  • Registered: ‎12-06-2012
  • Location: Seoul, Korea
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  • Message 12 of 16

Re: Y500 bluetooth failure after sleep Windows 8

2013-06-16, 9:27 AM

I will confirm that my Y500 is having the same issue.  I'm sure if others would check their Y500s, they will realize the same problem.  Put the laptop to sleep, wake up and go to device manager, no bluetooth listed.  Restart the computer and it's back.  Just another broken feature of the Y500, I'm not expecting a fix.  Just don't put the computer to sleep if I need bluetooth.

 

P.S. I have the Intel Wireless-N 2230.  It is not the Intel Wireless-N 2230, it is Lenovo.  Thanks, Lenovo.  Yes, I've installed every single driver imaginable and have played with every setting imaginable.  It is broken at the bios level.

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7 Posts

02-06-2013

United States

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  • Posts: 7
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  • Location: United States
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  • Message 13 of 16

Re: Y500 bluetooth failure after sleep Windows 8

2013-06-20, 0:58 AM

Same issue.  My bluetooth adapter disappears completely from the device manager.  Ane now, after uninstalling and reinstalling the driver a few times the bluetooth option under pc settings is gone completely.  Reinstalling the driver results in a temporary return but attempting the detect anytooth bluetooth devices always fails.

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2651 Posts

03-21-2012

Malaysia

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  • Registered: ‎03-21-2012
  • Location: Malaysia
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  • Message 14 of 16

Re: Y500 bluetooth failure after sleep Windows 8

2013-06-20, 6:58 AM
Hi all

Thanks for posting. I tried to replicate this issue but unfortunately was not able to see what you were getting. I understand this is happenin only when placing the machine to sleep. May i know if this is happening when a bluetooth device is connected and then put to sleep or does this happen after waking the machine from sleep, and then wanting to connect the bblutooth is an issue?

Another thing is. does this happening when on AC or battery only?

Sorry for the long questions, just wanted to be sure what we're dealing with.

hope to hear back.

Regards
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7 Posts

02-06-2013

United States

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  • Location: United States
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  • Message 15 of 16

Re: Y500 bluetooth failure after sleep Windows 8

2013-06-20, 16:07 PM

It does not matter if the computer is running on batteries or not.  My blue tooth mouse used to work fine then one day waking it up from sleep it no longer worked. I went to pc settings/wireless and the option to turn on bluetooth was greyed out.  Restarting the machine made the option available to turn on and the mouse would work fine again. 

 

Uninstalling and reinstalling the bluetooth drivers from your website has resulted in further issues.  Now restarting the machine does not make bluetooth work.  The option disappears entirely and the bluetooth device is no longer listed in device manager.  If i uninstall and reinstall the drivers now the blue tooth option returns and it is listed in device manager however attempting to turn on bluetooth under pc settings gives the error 'could not turn on'  This computer is only a few months old I am unsure of what happened to cause the bluetooth failure.  Please help

 

Update: just restarted my machine.  Bluetooth has returned in device manager but there is no option to turn it on under pc settings.

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8 Posts

01-29-2013

USA

8 Signins

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  • Posts: 8
  • Registered: ‎01-29-2013
  • Location: USA
  • Views: 78
  • Message 16 of 16

Re: Y500 bluetooth failure after sleep Windows 8

2013-06-24, 12:51 PM

When I received my y500, Bluetooth barely worked...  I’d have to install the driver to have the PC recognize the Bluetooth card.  As soon as I shut down the laptop, Bluetooth disappeared.  I eventually gave up on it on purchased a new mouse which uses the little USB dongle.  Well in an effort to keep my machine up to date, I updated my BIOS to V2.02 from the V1.03 that came on my machine.  To my surprise, Bluetooth now works 100% of the time. 

 

Moral of the story, if your Bluetooth is crap and doesn’t work correctly, update your bios.  There is a leaked official V2.02 out there. 

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