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41 Posts

06-06-2008

Canada

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Re: Warranty

2010-12-11, 4:34 AM

I don't work for Lenovo but like every member of our forum we are all here to help each other out the best we can. When it comes to bad mouthing Lenovo you are wrong and perhaps a little impatient, they happen to be one of the very few companies that will go to bat for you with the Service Depots all over the world,(Lets see Dell do that for you, Ha!) I have had to do my Daughters hinges three times, and now that Lenovo is providing a link to get the parts we need to repair them ourselves the savings are considerable. Each Hinge is only $18.00 and the bottom base cover that usually pulls the screw female parts out of the glue that holds them in thus breaking the base cover are $78.75 (quick tip you don't have to replace the bottom case if you are able to glue these female screw parts back into place, I did) and I believe the top cover is around $82.00. Heck she even lost a few caps for the key board and the third party people would be glad to sell you a brand new key board to fix your problem but....eBay sells them 3 for $6.00 and you even get to pick the ones you need. So my friend do a little home work and trust in Lenovo after all you have had your lap top for four years....the average life span on one is usually three years so you really don't have much room to complain about. As for an extended warranty ....haven't we all learned about buying these buy now...C'mon I ask you how many people get sucked into these. I just bought a 37" Vizio for $450.Canadian and they wanted another $92.00 for another three years...complete replacement warranty, sounds real good right? Wrong until I read the fine print and by the time I paid for all the extras that would be accrued in getting it fixed three years down the road it would end up costing me half of what I paid for the TV. Technology is changing as I write can you imagine the stuff that will be available to us in three four years.

   Lenovo is and always will be number one in my books, you can't go wrong with pioneers such as IBM aka Lenovo.

If I can suggest anything else please post and I will do my best to help.

Tiggerer

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1 Posts

12-11-2010

India,Bangalore

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  • Message 642 of 735

Y510 Hinge Problem

2010-12-11, 18:41 PM

Hi

 

i bought lenovo Y510 Laptop 2 years ago...every year iam facing hinge problem.i spend 3000 per year.. still in the 3 rd year  iam facing the same problem.. this laptop make me every year 3000 as service charge... this is not good... company wont take response... at all... this is entirely company fault...makes money out from customers... why don't they offer free service..as customer facing the repeated problem...company take responsible and make it free service for the Hinge problem.....

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3 Posts

12-12-2010

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  • Message 643 of 735

Re: Y510 Hinge broken

2010-12-12, 6:34 AM

Hi Mark,

 

I was going through a forum for Lenovo Y510 hinges issues. Although my laptop is out of warranty but I have seen several other people got the hinges replaced even after their machines being out of memory, I also called lenovo customer service just few minutes back and they responded the offer to replace the hinges for free got over in February 2010 and now I have to pay if I want to get them replaced.

 

The problem is I had bought this machine when Lenovo had launched Y510 and had the same issue within few months then I had sent the machine for hinge replacement and got it replaced since it was within warranty. Then  again I had the same issue but this time it was out of warranty so I had to get it fixed outside and had paid more than 100 bucks to get it fixed. Now, this is thrid time it is again broken so I thought of doing some online research and found out this forum and about you.

 

Is there a way you can help me get this fixed? I am really thankful to you for your time and consideration. Kindly, let me know either way.

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1 Posts

12-25-2010

USA

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Re: Y510 - Replacing Hinges....Howto

2010-12-25, 0:07 AM
I am currently taking my laptop apart and I am unable to get the screen apart. Can you give further instructions or point me to a video?
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1 Posts

01-04-2011

Pune, Maharashtra, India

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  • Message 645 of 735

Y510 Hinge broken!!!!!

2011-01-04, 17:25 PM

I am also facing the same problem

as this forum is filled with same repeated problems and still compny not taing serious action into it that not good

 

I have following concerns

 

1) My hinge broke just 5 days back and its been 2 and half year that i am using this laptop, so its not in warranty

2) i came to know that every user with Y510 is facing same problem

3) So does it mean that we should go for extended warranty ----> NO its company's fault in design and they should resolve it ina such way that it should not arise again, but it is seen that even after replacement again it get broke so its just not ACCEPTABLE

4) i my case i am ready to spend 5000 (as my hinge and back cover is broken) BUT IS THERE ANY ONE FROM LENOVO SIDE WHO CAN GIVE ME GARRANTY THAT AFTER REPLACEMENT NEW HINGE WILL NOT BREAK

 

I THINK THIS IS SEVERE PROBLEM AND COMPNY SHOULD LOOK IN TO IT, WE ARE NOT HERE TO PAY FOR COMPNYS TECHNICAL MISTAKESSSS

 

PLEASE HELP OUT WITH POSTIVE RESPONSE

 

 

Moderator note; personal information removed for members protection.

 

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8 Posts

01-04-2011

Madison, Connecticut

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Re: Y510 - Replacing Hinges....Howto

2011-01-05, 1:08 AM

My  Ideapad Y530 left hinge sheared in two and my online search brought me here.  From the number of online hits about broken hinges with this series, there will no doubt be plenty of interest in taking apart these laptops. Thanks to Navros' excellent post, I was eventually able to disassemble my Y530 and replace it with hinges from ebay for $14.  I don't want to step on anyone's toes here but I ran into a number of gotchas not mentioned so I compiled a detailed list of instructions for the Y530 along with photos. YMMV for other models. If the admin wants to make this into a KB, you're welcome to it.


*As noted by Navros, TAKE YOUR TIME and watch for hidden ribbon cables and especially PINCHED WIRES AT THE HINGE.  After I reassembled the Y530, I had two pinched wires on both sides that I had to fix. The pinched wire on the left side prevented my laptop from powering up and I thought I killed my laptop!


** Keep track of all screws you remove and where they go. Somehow I ended up with an extra screw and I cannot figure out where it goes.  Because of all the different size screws you will encounter, I recommend storing your screws flat side down (so they don't roll around) in the same geometry you pull them out in.


Pictures can be found at: http://www.flickr.com/photos/57954663@N00/sets/72157625624476479/detail/


0) Remove the battery and unplug from the AC power brick.


1) As noted, there is a small slot above the F2 & F3 buttons on the keyboard.  Use a flathead screwdriver and lift it up enough to get your fingernails into the gap and pull the plastic cover up.  Watch out for the ribbon cables on the right side! (pic 001)

 

2) Leverage up the metal keyboard starting with the side that is now exposed. There is tight resistance at the sides at first so be careful not to bend your keyboard.  There is a ribbon cable underneath so be careful.  I recommend disconnecting the ribbon cable once you have lifted the keyboard to a 45 degree angle. Use a small screwdriver or tweezers to push out the white plastic tabs on both sides (away from the bracket towards the cable). This releases the ribbon cable connector. (pic 002, 003)

 

3) Finish removing the keyboard. There are tabs near the space bar and I found it helps to push the keyboard down and away at those points.

 

4) In the recess where the keyboard used to be, remove the small phillips screw where the ALT key was and set aside.  Remember to replace this screw when reassembling. (pic 004)

 

5) There are 3 cables that need to be disconnected. a) a blue 1/2 inch ribbon cable next to the track pad connector (pic 005). b) a 3 wire white connector next to 2 wider white connectors (pic 006). c) a white 1 inch ribbon cable next to a 2 inch black cable (pic 007). For the ribbon cables, release them as you did in step 2.

 

6) Turn the laptop over so the bottom is facing up. Remove all the screws marked A, B, C and D. Remove the hard disk cover (small door) and remove the screw hidden under. Remove the large door (long screw) and remove all the black screws underneath including the one holding down the fan. There should be at least 5 screws. Keep your screws organized so you know where they all go back!

 

Y510 owners can skip step 7...

 

7) There are two silver phillip head screws hidden by the DVD door. Push a paperclip into the small hole next to the DVD eject button on the door to release the DVD tray (pic 102). Carefully slide out the DVD tray. You will immediately see one hidden silver screw (pic103). Remove and set aside. One of the rails has a tiny phillips screw holding down two small metal parts. Carefully remove this screw and remove the small metal parts (pic 104). Note the orientation of the metal parts as you remove them. You can now slide the metal slider off the plastic rail. Pull the tray out as far as it goes and carefully turn the freed end towards yourself. You can now get at the 2nd hidden silver screw (pic 105). Remove it and set aside with the other one. Close the DVD tray.

 

8) Turn the laptop on its side with the screen partly open to stabilize it. Work you fingernails into gap between the bottom and the palm rest cover and remove the cover. Take your time and work you way around the cover, turning the laptop to whatever orientation is convenient. I found it helpful to use a small flathead screwdriver in the battery compartment to jimmy it free. There are small plastic brackets in there that need coaxing to come apart. Remove the top plastic cover and set aside.

 

9) If you are replacing the left hinge (by the AC power jack), you will need to remove 2 screws holding down a small circuit board covering the hinge. There is a sticky conductor on top of the ethernet jack that needs to be peeled off.

 

10) Remove the 2 rubber pads at the bottom of the screen and 4 plastic diamond shape covers on the sides to uncover the screen screws. Remove these and set aside. Note, the screws are not the same length.

 

11) You can now pry the bottom of the screen off. There doesn't seem any elegant way to do this other than to separate it at the very bottom and to twist up. In fact, this broke most of the plastic brackets holding it down. When I replaced it, the bottom screws seemed to adequate to hold it in place (pic 202).

 

12) You now have enough access to the hinges to replace them as needed.  I replaced both since I was here anyway. You can remove the screen if you want but I was able to get the hinges out without doing so. Either way, take great care to MAKE SURE ALL WIRES ARE ROUTED UNDERNEATH THE HINGES AND ARE NOT PINCHED!  There is a nasty metal pin on the hinges that will destroy your wires if you are not careful. After you screw down the new hinges, carefully and visually inspect that the wires are safe while opening and closing the hinges. (pic 203 - 207)

 

13) Reassemble the laptop in reverse order. If you were careful and organized, all screws will be accounted for.

 

If you found this post helpful, give it a kudo.

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8 Posts

01-04-2011

Madison, Connecticut

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Re: Y510 Hinge broken!!!!!

2011-01-05, 12:37 PM

I just finished replacing the hinges on my Y530. I posted details and photos here:

 

http://forum.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/Y510-Replacing-Hinges-Howto/m-p/348765/highlight/true#M32026

 

Assuming the Y510 is similar or perhaps a little easier, this should help anyone who wants to fix it themselves. I got left and right hinges from ebay for $14 shipped so the dollar cost is cheap. If the above instructions are helpful, nominate the thread for the KB and perhaps an admin will make an official solution. :smileyhappy:

 

EDIT: As noted by sandykolu, the Y510 does not have hidden screws in the DVD bay so just skip step 7.

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4 Posts

01-07-2011

Madison, WI, USA

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  • Message 648 of 735

Re: Y510 Hinge Problem :( !!!!

2011-01-07, 18:35 PM

 

I have a lenovo Y510 that has a hinge problem and is getting progressively worse so much so that the screen now falls flat. It started with the right hinge and now the left hinge is gone bad too. I tried calling the repair customer support, but they refused to help since the laptop is out o f warranty. The supervisor refused to accept that it is a design flaw and was very rude.

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8 Posts

01-04-2011

Madison, Connecticut

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  • Message 649 of 735

Re: Y510 Hinge Problem :( !!!!

2011-01-08, 15:55 PM
@sandykolu I believe it is a design problem. Instead of a traditional top hinge, the bottom hinge is subjected to increased leverage forces which eventually breaks the under designed metal hinges. Since you are out of warranty, your only recourse is to have someone repair it (locally) for $$ or fix it yourself. If you have some experience taking things apart and putting them back together, you may want to consider saving yourself some money and getting cheap replacements from eBay. I got a pair of left and right hinges for $14 shipped US and they are the same parts used by the OEM. I posted a link earlier to replacing hinges on a Y530 which should be similar to your model.
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4 Posts

01-07-2011

Madison, WI, USA

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  • Message 650 of 735

Re: Y510 Hinge Problem :( !!!!

2011-01-08, 17:43 PM

@Brewmasterthis,

Your instructions for replacing hinges was awesome. The only change for Y510 was that it did not have the 2 silver philip head screws in step 7. flickr images were too good. I was able to get to the hinges in no time at all, but found that along with the hinges the base plate had some broken plastic where the screws attach. So I need to buy a base case too which is costing something like $150 or more on ebay. So the total expenses are almost half of the laptop price.. not sure if I want to invest so much unless I get lucky and find a cheaper base cover.

 

Thanks for the help and the quick responses.

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